Microsoft 365 Administrator

Job Summary

This role supports the hospital's digital transformation by maintaining and developing the Microsoft 365 environment. The post holder will play a key role in supporting and enhancing the hospital's intranet on SharePoint, driving collaboration through Microsoft Teams, and assisting the Project Management Office (PMO) in embedding technical services into change initiatives. The role requires a proactive approach to service improvement, user support, and project delivery.

Key Working Relationships

• IT Department
• Project Management Office
• Departmental Leads
• External IT Support Partners

Key Responsibilities

• Support the ongoing development and administration of the hospital's intranet using SharePoint Online, including site structure, permissions, and content management.
• Assist in the configuration, maintenance, and optimisation of Microsoft Teams, including the development of templates and standards for consistent collaboration.
• Work with the PMO and other stakeholders to ensure Microsoft 365 services are effectively embedded in new projects and change initiatives.
• Manage user accounts, permissions, and licenses in Microsoft 365, ensuring compliance with security and data protection policies.
• Provide technical support and troubleshooting for Microsoft 365 applications, escalating complex issues as needed.
• Contribute to the automation of administrative tasks using PowerShell or Microsoft Graph where appropriate.
• Maintain and update documentation, user guides, and training materials for staff.
• Monitor service health, usage, and adoption, and provide recommendations for improvement.
• Collaborate with senior IT staff to ensure governance, security, and compliance standards are upheld.
• Liaise with external vendors and support partners as required.

Person Specification

Essential Criteria

Qualifications:

• Relevant IT qualification or equivalent professional experience.
• Microsoft 365 Fundamentals (MS-900) or equivalent.

Skills:

• Good working knowledge of Microsoft 365 administration, including SharePoint Online, Teams, and Exchange Online.
• Experience with PowerShell scripting for basic automation and reporting.
• Strong communication and interpersonal skills, with the ability to support and train users.
• Organised, proactive, and able to manage multiple priorities.

Experience:

• 1-3 years' experience supporting and administering Microsoft 365 environments.
• Experience supporting or contributing to intranet or collaboration platform projects.
• Exposure to project work and working with cross-functional teams.

Desirable Criteria

Qualifications:

• Microsoft 365 Certified: Administrator Associate (MS-102) or working towards.
• ITIL Foundation or project management certification (e.g., PRINCE2 Foundation).

Skills:

• Experience with Microsoft Intune or Azure AD.
• Familiarity with Microsoft Power Platform (Power Automate, Power Apps).
• Understanding of compliance and data governance features within Microsoft 365.

Experience:

• Experience working in healthcare, or regulated sectors.
• Involvement in enterprise-level migrations or Microsoft 365 adoption programmes.

Other Duties and Requirements

This job description is not intended to be an exhaustive list of duties, but mainly to highlight the current main responsibilities of the post. The post holder is required to undertake any other similar duties, as required by their manager and the changing requirements of the organisation.

This job description may be reviewed and altered in the light of changed service needs and developments after discussion with the post holder.

The post holder will be required to comply with all policies and procedures issued by and on behalf of King Edward VII's Hospital.

The Hospital is an equal opportunities employer, and the post holder will be expected to promote this in all aspects of his/her work.