Technical Consultant

Technical consultant required for my rapidly growing organisation. You will look after the Delivery of high-quality service and consultancy to meet customer and business requirements. Provide support to ongoing and new projects across a plethora of technologies, rapidly adapting to fulfil requirements in a fast-paced business sector. This would be the perfect role for someone that wants to move on from a 2nd line support role into a 3rd line role. You must have strong Linux experience. You must be a British Citizen and willing to undergo Security Clearance

Key Tasks and Responsibilities

Hold and Maintain a High level of Security clearance.

Undertake customer project activities to deliver both company specific and third-party

solutions. Management of planning, delivery and implementation of these solutions.

Undertake delivery of internal or R&D projects as required.

Produce accurate and comprehensive up to date documentation on build procedures and

product training material, ensuring relevance and suitability.

Build Nexor appliances and standard product.

Support the business in marketing and pre-sales activities.

Provide technical support to the Service Desk as required. Management of support cases

raised by customers through IT Service Management Tools, adhering to Service Level

Agreements.

Identify potential bugs for escalation to Software/Hardware Engineers, raising product hot fix

requests as required.

Validate hot fixes and components prior to shipping solutions to customers in conjunction

with the Release Engineer.

Issue licences as required, both for Nexor product and other third parties, as necessary.

Maintain good customer records, ensuring accuracy and timeliness of information with a

level of detail is appropriate to the customer.

Provide detailed customer site visit reports, outlining activities and constraints.

Key Attributes

May be required to work unsociable hours to meet the demands of the role. This may be at

short notice in exceptional circumstance.

Prepared to travel internationally as required.

May be required to work weekends or bank holidays.

Manage and prioritise workload in conjunction with management and make decisions based

on the information available.

Approach problems in a logical and controlled manner utilising available resources,

processes, and procedures with the ability to work autonomously.

Maintain a good working knowledge of company products and projects.

Uphold company values.

Provide into the company processes as part of continual improvement.

Understanding of Infrastructure and Network topology.

Proficiency or experience using Linux based Operating Systems.

Experienced in Virtualisation technologies.

Experience and/or understanding of packet capture tools and their ability to debug complex

network issues.

Ability to work independently and as part of a small team.