ICT Apprentice
Job summary
King's College Hospital NHS Foundation Trust (KCH) is recruiting two ICT Technician Apprentices to work within the busy and dynamic ICT department. You will be paid an apprentice rate salary while undergoing training and academic tuition in this full-time on site role.
The successful candidates will assist in the provision of support and maintenance of KCH's ICT equipment, such as Personal Computers (PC) and telephones, and help ensure that frontline services are delivered in a safe and consistent manner. This could be by visiting users at their workplace at the various hospital sites in south London, over the telephone or by Remote Desktop Connection.
Applicants must have a keen interest in an ICT career and GCSE pass grades (4 to 9 or C to A* in Maths, English and ICT and be able to demonstrate abilities in PC maintenance of both hardware and software. You must demonstrate your interest in this opportunity by describing projects you have undertaken and show a willingness to continue with academic study for the full two-year course. You must also demonstrate an understanding of confidentiality and safeguarding sensitive information.
As this is a Level 3 measured training post, your application will need to demonstrate that you will benefit from significant up-skilling in the apprenticeship and be able to adhere to the Trust's Values. If you are qualified in ICT, this post may not be suitable for you.
Main duties of the job
There will be a learning Pathway to develop the skills required as follows:
o Provide and receive simple to complex information and give advice over the phone or by remote connection for fault diagnoses, rectification, software upgrade or installation and configuration of PC and telecoms systems;
o Ensure specialist or complex ICT information is analysed, investigated and processed in accordance with policies and procedures and recorded as fault logs within the Service Desk software application;
o Maintain user IT accounts and system rights for networked and clinical systems;
o Reset passwords and transfer/accept accounts for users of NHS Net e-mail;
o Occasionally test and evaluate ICT devices and appliances under the direction of the manager;
o Train and develop own ICT skills through in-house and external training where available and mandatory training;
o Adjust accordingly to variable workloads, interruptions and staff shortages;
o To ensure that appropriate stock levels are maintained;
o Ensure Service Level Agreements (SLA) are adhered to;
o Occasionally undertake ICT system testing;
o Assist people to your best ability wherever possible when answering the Service Desk Helpline.
About us
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description
Job responsibilities
As an apprentice you will learn to deliver support services to the highest standards across all KCH sites. Being adaptable to change is a key attribute for this post and you will be working with a keyboard and physical equipment installations, sometimes in difficult conditions. You will be expected to quickly develop the ability to prioritise your own workload and carry out duties with minimal supervision.
The successful applicant will be required to work towards:
Level 3 ICT Technician Apprentice Qualification, with an external training company.
Undertake self-directed study for a portfolio and manage own learning time.
Undertake End Point Assessment tasks which could consist of professional discussion, test, project or observation this is a Trust provided, externally led assessment determining the successful completion of the apprenticeship.
The apprentice selection process is via an application and interview, most likely via Microsoft TEAMS or possibly at the KCH Denmark Hill site, and a written ICT skills test most likely taken on the same date as the interview. You will be responsible for providing access for yourself to TEAMS or arriving onsite, as appropriate for interview.
Note that the Trust has a no smoking policy and smoking is not allowed on any Trust premises. This includes Vaping.
Person Specification
Education and Qualifications
- GCSE Maths, grade 4 or above
- GCSE English, grade 4 or above
- GCSE ICT or Computer Science, grade 4 or above
Knowledge and Experience
- Experience working with ICT equipment, software and Apps
Skills and Competencies
- Literate in Microsoft Windows Desktop O/S
- Literate in Microsoft Office 365
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
King's College Hospital NHS Foundation Trust
Address
Cross site
Denmark Hill
London
SE5 9RS
United Kingdom
Employer's website
https://www.kch.nhs.uk/