Senior Homecare Administrator
Job summary
An opportunity has arisen to join our small and friendly Homecare team at Beckenham Beacon/Denmark Hill Hospital as a Band 4 Senior Homecare Administrator.
Post holder should contain technical administrative skills, strong problem-solving initiative and IT skills to ensure that high standards of governance are maintained and translated into a quality service for patients and hospital staff which safeguards patients whilst offering choice and making the best use of NHS resources.
Main duties of the job
Key responsibilities include managing day-to-day administrative, such as handling prescriptions, processing invoices and resolving invoice queries. The post holder will maintain accurate databases, support EPIC prescribing system queries, monitor operational processes, and assist with complaints, incidents and service development. They will contribute to KPI reporting, service review meetings, audits, and internal team activities. The role also involves liaising with clinical teams, homecare providers, finance departments and patients, ensuring governance standards are met and supporting training of other staff.
Key skills candidates should have:
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Strong administrative and organisational skills
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Advanced keyboard and IT proficiency (including MS Office: Excel, PowerPoint, email, internet use)
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Ability to prioritise workload and meet deadlines
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Problem-solving ability and initiative
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Accurate data handling and attention to detail
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Good verbal and written communication skills
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Ability to work independently and as part of a team
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Ability to make sound judgements in routine and urgent situations
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Systematic approach to completing tasks
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Ability to recognise when to escalate issues
About us
The Trust provides a full range of local and specialist services across its five sites. In June 2026, we launched our new strategy for 2026-31. Our vision is to transform healthcare, and we have agreed six strategic ambitions to help us improve care for patients, and the working lives of our staff.
Our six strategic ambitions are delivering high-quality patient care; creating a great place to work; leading pioneering research, innovation and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long-term financial sustainability.
We have also agreed four new organisational values - Caring, Collaborative, Inclusive, Innovative - and these underpin everything we do, and how our teams interact with the patients under our care.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job description
Job responsibilities
This role involves managing a wide range of administrative, technical and financial processes to ensure timely and accurate prescription handling, ordering, and invoicing for homecare medicines. The post holder is responsible for processing homecare prescriptions, maintaining electronic and manual records, managing complex and standard invoices, resolving financial discrepancies, and supporting the use of homecare systems such as EPIC and Blueteq. They will regularly communicate with homecare providers, pharmacy staff, clinicians, finance colleagues and patients to resolve issues, escalate concerns, and support smooth service delivery.
A key aspect of the role is ensuring compliance with national Homecare Standards, Trust policies, standard operating procedures, and wider governance requirements. The post holder contributes to service monitoring through the compilation of Key Performance Indicators (KPIs), supporting audits, assisting with complaints and incident management, and participating in provider review meetings. They are also involved in supporting service development activities and identifying opportunities for improving processes, efficiencies and patient experience.
The Homecare Operations Assistant is expected to manage their workload independently, prioritising tasks in line with service needs while maintaining high levels of accuracy, professionalism and attention to detail. The role requires flexibility, strong problem-solving skills, and the ability to work closely with the wider homecare and pharmacy teams. The post holder will also support the induction and training of staff involved in homecare processes.
Person Specification
Education and Qualifications
- GCSE A-C in English & Maths, or equivalent
- Proven Experience in MS Office
- NVQ 2 or 3 in Pharmacy Services or equivalent
Knowledge and Experience
- Advanced keyboard use
- Use of Microsoft Office including Excel and PowerPoint
- Proven record of working knowledge of administrative practice
- Knowledge of Homecare Service
- Good organisational skills and ability to work on own initiative and as part of the team
- Experience in using Epic system
Skills and Competencies
- Good verbal, written and interpersonal skills with an ability to liaise with a wide range of staff and patients
- Be able to make sound judgments on how to fulfil urgent orders
- Be able to work on own initiative, but with the flexibility to work as part of a team when required
- Ability to make judgments, analyse situations, resolve problems
Attributes
- Be flexible in responding to demands of the service
- Self-motivated and able to motivate others
- Professional awareness
- Ability to work to a high specification of accuracy and attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
King's College Hospital NHS Foundation Trust
Address
King's College Hospital NHS Foundation Trust
Denmark Hill
London
SE5 9RS
United Kingdom
Employer's website
https://www.kch.nhs.uk/