Digital Health Systems Team Leader

Job summary

The Digital Health Systems Team Leader oversees day-to-day delivery, configuration and support of key clinical and corporate applications, ensuring system availability, safe operation and high-quality user experience. The role provides leadership to a team of analysts, coordinating incident resolution, upgrades, testing and service improvements while acting as a subject matter expert for digital workflows. The postholder works closely with clinical and operational stakeholders, suppliers and project teams to deliver secure, optimised application services that align with governance, safety and ISO-aligned quality standards.

Main duties of the job

The postholder will be responsible for supervising up direct reports, overseeing service requests,and ensuring compliance with agreed SLAs. They will support the Digital Health Systems Managerin monitoring system usage, reporting KPIs, and identifying opportunities for service improvement.

All team members are expected to actively contribute to the implementation and continuous improvement of the department's Quality Management System (QMS), aligned with ISO 9001 standards. The role also supports the development of a collaborative and positive team culture, promoting accountability, shared learning, and mutual respect across the service. To ensure effective communication and teamwork, all staff are expected to work on-site for a minimum of twodays per week. Depending on the nature of the role--particularly where face-to-face engagementwith clinical or operational teams is required--on-site presence may need to increase accordingly.

About us

Developmentand staff wellbeing

Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.