Senior Digital Health Systems Analyst
Job summary
The Senior Digital Health Systems Analyst provides advanced application support, configuration and problem-solving for systems such as Oracle Cerner, SystemOne and the Patient Portal. The role investigates and resolves complex issues, manages system changes, maintains configuration records and mentors junior analysts to build team capability. Acting as both a technical specialist and business analyst, the postholder works with clinical and operational teams to translate requirements into safe, effective digital solutions while contributing to governance, service improvement and quality management processes.
Main duties of the job
The Senior Digital Health Systems Analyst works as a part of the Digital Health Systems Team within DigitalHealth systems department and is responsible for delivering local clinical system administration and supportfunctions for a number of Trust-wide applications including Oracle, SystemOne, Patient Portal.
The post holder will have a broad range of responsibilities for ensuring supported applications are configuredfor the current clinical service being provided by the Trust and that any issues reported by end users areinvestigated and resolved efficiently and professionally. The postholder will also be expected to act as abusiness analyst where required, supporting the identification of user needs, process mapping, and thetranslation of requirements into digital solutions.
The post holder will be expected to gain an excellent understanding of all applications and work with theteam to maintain and promote a comprehensive and working knowledge base to avoid single points offailure and provide a robust service. The role includes mentoring junior analysts and collaborating withsenior colleagues to ensure system reliability and user satisfaction.
About us
Developmentand staff wellbeing
Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Job description
Job responsibilities
**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**
** The vacancy may close earlier than the advised date, depending on the volume of applicants**
Person Specification
Education
- Educated to degree level in IT, informatics or equivalent experience
Experience
- Experience supporting clinical or business applications in a healthcare environment
- Hands-on experience with Cerner Millennium, Patient Portal or SystemOne systems
- Experience in service delivery, incident management, and configuration support
- Experience mentoring or supporting junior staff
Skills
- Strong documentation and analytical skills
- Proficiency in Microsoft Office Suite
- Excellent written and verbal communication skills
Knowledge
- Good understanding of SLAs, change control and governance standards
- Ability to triage support requests and manage ticket lifecycle
- Familiarity with clinical workflows and digital transformation principles
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kingston and Richmond NHS Foundation Trust
Address
KRFT
Galsworthy Road
Kingston
KT2 7QB
Employer's website
https://www.kingstonandrichmond.nhs.uk/