Lead Field Service Representative - Level 1 -3

*About Kirintec*

Kirintec is an exciting and ambitious R&D led company that specialises in the design of innovative Counter-Improvised Explosive Device (C-IED), Counter-Unmanned Aircraft Systems (C-UAS) and Electronic Warfare technology. Since 2008 we have developed and delivered innovative products that have seen service in some of the most demanding environments in the world. We provide market leading ECM CEMA systems, and other battle proven capabilities that are in daily use globally with government and non-government organisations protecting lives from the continuously evolving security and terrorist threats.

*Position*

This is a deployed role operating in a high threat area, the Lead Field Service Representative role sits under the Technical Support branch of Kirintec. The main duties of the Lead Field Service Representative (L-FSR) is to act as Kirintec’s in country representative and focal point for the provision of local technical support, maintenance and training.

*Key Responsibilities*

* Manage and deliver all in country maintenance, support and training activities
* Lead and manage a small team, prioritise resources to meet the needs of the customer
* Manage and operate the local customer support helpdesk
* Locally manage the team’s budget and account for assets
* Liaison with security teams and close protection officers to ensure correct security cover and protective equipment is in place for all support taskings
* Engage with local partners to understand the operational needs
* Build rapport with all stakeholders
* Provide system training to soldiers and other end users
* Generate reports on in country activity, both from the technical and logistical standpoint

*Essential Skills / Experience*

* Experience as a field service representative or a similar role operating in high threat environments
* Experience working with Close Protection (CP) teams in high threat environments
* Experience with managing and maintaining technical equipment
* A good understanding of RF principals
* Critical thinker, with the ability to understand second and third order effects
* Team player
* Good time-management skills
* Good communication skills, with the ability to engage with all levels / ranks of stakeholders
* Accustomed to using tools and applications (e.g. PuTTY, TeraTerm, remote desktop applications, web interfaces and GUIs)
* Attention to detail
* Self-starter
* Computer literate

*Desirable Skill / Experience*

* Defence Instructor Training (DIT), Preparing to Teach in the Lifelong Learning Sector (PTLLS), Award in Education and Training (AET) or equivalent
* First Response Emergency Care Level 3 (FREC3)
* Experience / appreciation of programming languages i.e. Python
* Experience of operating ECM equipment

*Hours: *Contract based

*Location:* Deployed

*Travel: *National and International travel to high threat areas

*Clearance: *Must hold UK Security Clearance

*Duration: *Up to 4 years

Job Types: Full-time, Fixed term contract

Pay: From £50,000.00 per year

Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Free flu jabs
* Free or subsidised travel
* Free parking
* On-site parking
Schedule:
* Monday to Friday

Licence/Certification:
* SC clearance (or are able to obtain this) (required)

Willingness to travel:
* 75% (required)

Work Location: In person