Care Navigator / Reception Apprentice
The purpose of the Apprentice Care Navigator is to interact with patients to provide and process information in response to enquiries, concerns and requests about the NHS and practice services. If you want to kick start your career within the NHS, this is a great opportunity!
Role
- Monitoring the online triage system throughout the day in the hub with the oncall doctor and non clinical staff (Receptionists), work as a team
Patient contact and communication:
- Answering phone calls and responding to patient queries
- Explaining how the digital triage system works and helping patients submit requests on line in the practice
- Reassuring patients and managing expectations about response times
- Communicating outcomes to patients of triage decisions when required
Appointment and task management:
- Booking appointments based on triage outcomes from the on call GP
- Cancelling, rebooking, or rearranging appointments
Training
- You will attend National Business College in Huddersfield, one day per fortnight for off-the-job training
- To develop into a receptionist or administration role within the practice
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- NATIONAL BUSINESS COLLEGE LIMITED
- Working Week
- Monday to Friday 30 hours per week shifts to be confirmed.
- Expected Duration
- 1 Year
- Positions Available
- 1
- Closing Date
- Wednesday, 30th September 2026
- Start Date
- Wednesday, 14th October 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Desired)
About the Employer
Kirkburton Health Centre
Our aim is to work in partnership with our patients and staff to provide a safe, effective, caring and responsive service for our community. Taking pride in making a positive difference in people's lives by enhancing the local services made available to them in a well-led, forward-thinking organisation.