ICT Information Communication Technician Apprentice Level 3
Kirklees College is looking for a motivated and enthusiastic ICT Information Communication Technician Apprentice.
This is an excellent opportunity for someone at the start of their IT career. You will work as part of the IT Services team, supporting day-to-day IT operations while developing a career in ICT support.
Role
- Provide first-line IT support to staff and learners
- Assist with troubleshooting hardware, software, and basic network issues
- Support the setup, installation, and configuration of IT equipment
- Log, track, and update IT support requests using the service desk system
- Communicate clearly with customers to provide professional support
- Assist with diagnosing faults and carrying out basic fixes
- Support testing and rollout of new software, systems, or equipment
- Help create and update IT Knowledgebase documentation such as guides and procedures
- Follow IT security, data protection, and health and safety policies
- Work towards successful completion of the apprenticeship
Training
- Enrolment on a Level 3 ICT Information Communication Technician Apprenticeship
- Allocated time during working hours for off-the-job training and study
- Ongoing mentoring and progress reviews
- Development of technical, professional, and employability skills
The opportunity to become a full time employee of the college and member of the Kirklees College IT support team.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- KIRKLEES COLLEGE
- Working Week
- Monday - Friday 8.30am - 5.00pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 10th July 2026
- Start Date
- Thursday, 20th August 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Physical fitness
Qualifications
- English GCSE, grade 4 (C) or above (Essential)
- Maths GCSE, grade 4 (C) or above (Essential)
About the Employer
Kirklees College
Kirklees College is one of the largest colleges in the country, serving learners, employers, and communities across Kirklees. Staff benefit from modern facilities including a gym, hair and beauty salons, and a fine dining restaurant