Salesforce Administrator

RAM Tracking, a leading provider of vehicle tracking and field service management solutions, is currently seeking a CRM Administrator to join our growing team in Leeds. This position is Hybrid working 3 days a week from our office in Leeds and 2 days remote.

Following our acquisition by Klipboard (formerly KCS) in February 2025, we’re entering a new and exciting phase of growth. With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North America, this is a unique opportunity to join a dynamic, forward-thinking organization.

Key Responsibilities:

• Adhere to all site rules as laid down by the senior team.
• To enforce a culture of Performance.
• To enforce a duty of care; Employees have a duty of care to their employer; meaning they should act responsibly to other Employees and to the Employers property.
• To adhere to all health and safety rules, with all accidents and near misses reported as they occur.
• To adhere to all site rules as outlined within your employee pack and contract.
• Administration and support of Salesforce users including roles, profiles, and permissions, building reports / Dashboards, updating permission, profiles roles, merging accounts/leads, deduplicating data, data imports.
• Must be able to prioritise work independently. This will include addressing tickets in internal systems and knowing when the work should be elevated.
• Lead assigned project work, such as developing new automation and business logic.
• Assist in configuring business-wide changes to the system in an exciting opportunity to be a part of a system re-work.
• Liaise with users to help keep work flowing and ensure systems are efficient for end users.
• Helping to maintain GDPR compliance within a busy and fast-paced environment.

Skills, Knowledge and Experience:

Key Skills

• Experience using Salesforce: 2-3 years working as a Salesforce administrator.
• Working Method: Work within an Agile format and utilizing tools such as Jira / confluence/metro retro.
• Experience working with MS Products: Such as word, PowerPoint, and excel.

Core Salesforce Skills:

• Platform Mastery: A deep understanding of Salesforce's core features, including objects, fields, record types, page layouts, validation rules, workflow rules, and process builder.
• Data Management: Proficiency in data import/export, data cleaning, data validation, and data security best practices.
• User Management: Ability to create and manage user profiles, roles, permissions, and sharing settings.
• Reporting & Dashboards: Expertise in creating custom reports, dashboards, and analytic snapshots to provide valuable insights.
• Process Automation: Knowledge of workflow rules, process builder, and flows to automate business processes and streamline workflows.
• Classic & Lightning mastery: Knows how the above work in classic and Lightning versions of salesforce.
• Problem-solving: Ability to analyse complex problems and identify creative solutions.

Advanced Salesforce Skills:

• Basic Web Programming: Basic Understanding of HTML and CSS and able utilize these within VisualForce & HTML Email templates.
• Apex Programming: Basic understanding of Apex programming to create custom triggers, classes, and Visualforce pages for more complex customisations.
• Lightning Experience: Proficiency in configuring and customizing Lightning components, Lightning App Builder, and Lightning Flow.
• Salesforce Integration: Experience with integrating Salesforce with other systems using APIs, web services, and middleware tools.
• Data Migration: Knowledge of data migration tools and techniques to move data between Salesforce orgs.
• Security & Compliance: Understanding of Salesforce security best practices, including data privacy, access controls, and auditing.

Certifications (Optional but Beneficial):

• Salesforce Administrator Certification
• Salesforce Administrator Advanced Admin Certification
• Salesforce Platform App Builder Certification
• Salesforce Platform Developer I Certification

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter!

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.

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