IT Analyst

Knights has always done things differently; in 2012, we were the first organisation of our type in the UK legal sector to attract private equity investment, enabling us to move from the traditional partnership model to a corporate structure, creating a clear separation between management / ownership and fee earners. We listed in 2018, building a reputation for being a premium law firm, with regional expertise combined with national capability.

With over 1500 colleagues across 32 locations and our strong organic growth, combined with a number of high-quality recent acquisitions means we are now a more diversified business with strengthened positions in our key target markets. We have the team and financial resources in place to deliver our organic and acquisitive growth strategy as we scale up to be the leading legal and professional services business outside London.

Our business model and culture remain a clear differentiator from many legal services businesses enabling us to recruit individuals who wish to work in a modern professional services business. Our strong position in our markets, increased scale, national reputation, differentiated model and unique culture is enabling us to attract and retain high quality talent.

About the role

This role is pivotal in maintaining and setting up Knights' IT estate across all UK offices. As part of the Office Excellence IT Team you will be responsible for ensuring seamless IT infrastructure during office refits, acquisitions, and ongoing maintenance, with a strong focus on networking, hardware, and AV systems.

Office IT Setup & Maintenance

• Install, configure, and maintain IT equipment including MFDs, wireless access points, Cisco switches, firewalls, and AV systems.
• Support office refits and relocations by ensuring IT infrastructure is deployed efficiently and securely.
• Perform break/fix tasks and general IT maintenance across all Knights offices.

Networking & Infrastructure

• Troubleshoot and optimize network performance across sites.
• Collaborate with the central IT team to ensure consistent network standards and security protocols.
• Assist in firewall configuration and network segmentation as needed.

Acquisition Onboarding

• Lead IT setup and integration for newly acquired offices.
• Ensure smooth transition of systems and infrastructure into Knights’ IT environment.

Documentation & Reporting

• Maintain accurate records of installations, configurations, and maintenance activities.
• Provide feedback and improvement suggestions to enhance office IT standards.

What you will bring to the role

• Proven experience in IT infrastructure support, ideally in a multi-site environment.
• Strong knowledge of networking (LAN/WAN), Cisco switches, firewalls, and wireless technologies.
• Hands-on experience with AV systems and multifunction devices (MFDs).
• Ability to work independently and travel frequently across the UK.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and documentation abilities requiring excellent written and verbal communication.
• Full UK driving license required.

What does Knights offer?

• You’ll be joining one of the fastest growing legal services businesses where only you will limit how far and how fast you can go.
• You will be part of a One Team culture that encourages people to work collaboratively.
• We strive to deliver the best service possible for clients within a collegiate, team-based environment.
• Knights is constantly investing in our employees, with new offices and 11 refurbishments in the past 2 years providing a premium work environment and facilities.
• We have an excellent training and induction program for all new starters; an engaging on-site training team will give you the support and knowledge to succeed in your role.
• Great work-life balance with employee wellbeing and healthcare benefits.
• Expansive benefits package includes birthday gift vouchers, fully paid monthly volunteering time, travel to work schemes, retailer discounts platform, healthcare, eyecare and dental, life assurance, discounted legal fees, pension, share incentive plan.