CRO Manager

Customer Journey Optimisation & UX

Manchester (hybrid)

£32k - £35k

Our award-winning client is looking for someone who loves blending creativity, data, and user experience to build better digital journeys. The right person will have a few years' experience in paid social, CRO, or UX.

You'll play a key role in delivering Customer Journey Optimisation, connecting the dots between creative production, ad optimisation, and UX/CRO to help brands deliver truly connected, high-performing experiences across Meta, Google, TikTok, YouTube, X and beyond.

In a nutshell

This role sits at the intersection of creative, strategy, and performance

• Help test and refine ads before launch, making sure they're built to perform from day one.
• Stay plugged into the latest from platforms like Meta and TikTok (plus tools like Hunch) so we're always ahead of the curve.
• Turn ad and site performance data into actionable insights that drive creative and UX decisions.
• Spot opportunities for rapid optimisation and long-term experimentation.
• Lead user research projects (interviews, surveys, usability testing, persona dev).
• Present insights and UX recommendations directly to clients.
• Proactively improve user journeys and client satisfaction.
• Be the link between clients, creatives, and product leads to ensure projects are on time, on brief, and driving results.
• Confidently present work internally and externally (bonus if you enjoy new business pitches too!).
• Develop case studies that show off the impact of your work.
• Use insights from AI tools and new platform features to keep campaigns fresh and future-ready.

What does success look like?

• Improved client performance across paid social, UX, and CRO.
• Actionable insights that drive measurable growth.
• Creative concepts delivered on time and with impact.
• Contribution to client growth through standout creative and smart optimisation.

Perfect looks like

• 3+ years' experience in paid social, CRO, or ad ops (agency background = a bonus)
• Solid understanding of data-driven creative, UX/CRO principles, and major social ad platforms
• Strong analytical and communication skills
• Great at managing multiple projects and deadlines
• Proactive, collaborative, and comfortable in a fast-paced creative environment
• Hands-on experience with Meta/TikTok/Google/YouTube Ads
• Familiarity with tools like Hunch, GA4, or AI-driven creative platforms
• Experience building case studies or thought leadership content

If you're a data-savvy creative thinker who gets excited about turning insight into impact, we'd love to chat. Drop us a message or hit "Apply" to find out more!