Customer Insights Analyst
Location: Hybrid (London, Tower Hill 3 days a week)
Salary: £45k - £60k depending on experience
Employment Type: Full-time
About the Role
- We’re looking for a commercially minded data professional to help our customers answer the most important question: “So what?”
- As a Customer Insights Analyst, you’ll work closely with clients using our analytics platform, turning their data into clear, actionable recommendations that drive measurable business improvements
- This is a hybrid role combining data analysis, consulting, and customer engagement, with the opportunity to contribute to new business and strategic initiatives
What You’ll Do
- Analyse customer data within our platform to identify trends, risks, and opportunities
- Translate complex data into clear, actionable recommendations that drive business performance
- Lead regular insight reviews and Q&A sessions with clients
- Act as a trusted advisor, supporting customers to: Improve commercial outcomes, Strengthen data quality and governance and build strong relationships with stakeholders across your customer base
- Support the creation of insight-led sales materials and pitches for prospective clients
- Work closely with founders on strategic projects and evolving our insight offering
- Collaborate with engineering team to shape product development based on client needs
- Support onboarding and ongoing adoption of the platform
You’ll typically work with metrics such as
- MRR / MRGP metrics: churn, cross-sell, upsell / downsell etc
- ARPU
- Cohort analysis
- Organic growth with / without M&A
- Sales pipeline forecast
- Conversion rates
- Customer sentiment
What We’re Looking For
- Ideally 3+ years’ experience in a data, analytics, or consulting role
- Exceptional attention to detail
- Strong ability to tell a story with data and influence decision-making
- Confident communicator, comfortable engaging directly with clients
- Commercial awareness. Able to connect insights to revenue, growth, or efficiency
- Experience with BI/analytics tools (e.g. Power BI) a plus
What Makes This Role Different
- You own the insight layer, not just dashboards but the recommendations that follow
- Direct exposure to clients and real business decisions
- Opportunity to contribute to new business and growth initiatives
- Close collaboration with the founder and leadership team
- A unique blend of technical, commercial, and interpersonal skills
About Us
- At Kolayo, we make advanced, plug-and-play analytics accessible to leaders in Software, Cybersecurity and IT Managed Service Providers.
- At the centre of our approach is the Kolayo Cube - a modular analytics model designed around the core performance drivers shared by businesses of our core sectors, while still adapting to the logic that makes them unique.
- Our offices are based in a wework space by Tower Bridge, overlooking St Katharine’s docks. It offers barista coffee all day, after work drinks and lots of co-working space on top of our office.