ServiceNow Senior Technical Consultant

The ServiceNow Senior Technical Consultant plays a central role in designing, configuring, and delivering high-quality ServiceNow solutions that drive measurable business value. This position requires strong technical expertise, a consultative mindset, and the ability to translate business requirements into scalable, best practice-aligned ServiceNow implementations. The consultant works collaboratively with engagement managers, architects, and customer stakeholders to ensure successful end-to-end delivery across multiple concurrent projects.

Key Responsibilities:

Solution Design and Technical Leadership

• Lead technical design and configuration activities across one or more ServiceNow engagements.
• Translate customer requirements into robust, scalable, and maintainable ServiceNow solutions.
• Own the creation of technical designs, solution documentation, configuration specifications, and interface details.
• Ensure alignment to ServiceNow best practice, Konversational standards, and the NowCreate delivery methodology.
• Provide technical oversight across build, test, and deployment phases to ensure solution quality.
• Participate in technical governance, architectural reviews, sprint planning, and solution walkthroughs.

Platform Configuration and Build Quality

• Configure and develop ServiceNow applications including workflows, business rules, client scripts, integrations, and platform automation.
• Ensure code quality and maintainability through adherence to standards, peer reviews, and governance checkpoints.
• Support testing efforts by preparing test scripts, resolving defects, and validating delivered functionality.
• Maintain accurate and current technical documentation, configuration records and solution decisions.

Customer Collaboration and Advisory

• Work closely with customers to understand their technical and process requirements.
• Facilitate technical design workshops to define solution options, design decisions, and implementation approaches.
• Advise customers on best practice approaches, platform capabilities, and optimization opportunities.
• Communicate technical concepts clearly to both technical and non-technical stakeholders.

Agile Delivery and Methodology Application

• Champion sprint-based execution, backlog refinement, demos, retrospectives, and continuous improvement.
• Ensure that technical deliverables align to sprint goals, acceptance criteria, and quality expectations.

Internal Enablement and Knowledge Contribution

• Support and mentor junior consultants through technical guidance and review.
• Share best practices, reusable components, and lessons learned across the delivery practice.
• Contribute to improvement of Konversational's playbooks, delivery templates, and internal toolkits.
• Continuously enhance personal technical expertise and remain current with platform innovations.

Experience and Qualifications:

• 3+ years of technical experience delivering ServiceNow implementations.
• Strong technical proficiency across core ServiceNow modules such as ITSM, CSM, ITOM.
• Hands-on experience configuring workflows, integrations, scripting, UI policies, service catalogues, and automation.
• Good knowledge of Agile delivery practices such as Scrum or Scaled Agile.
• ServiceNow Certified System Administrator required.
• 2+ ServiceNow CIS certifications (CSM, ITSM, FSM, ITOM preferred).
• Experience in consultancy or partner environments working directly with customers.
• Ability to facilitate technical discussions and lead design workshops with technical and business stakeholders.

Location and Travel:

May require travel to customer sites across the United Kingdom and Europe depending on engagement needs.

Seniority Level:

Senior Level.

Employment Type

Full-time.