IT Systems & Support Engineer
Job Description
IT Systems & Support EngineerCirencester, Gloucestershire | Full-time | Starting ASAPWith over 20 years of making the complex simple, Kubus enhances customers experiences by simplifying complex IT solutions, delivered through our managed expertise, leading vendor partnerships and global logistics capability.Our people are at the centre of our community, building strong relationships and supporting one another, creating an environment where everyone can thrive. At Kubus, we recognise a collaborative working environment encourages greater outcomes and a positive experience for our customers, partners and wider community.Our Values:P assion - putting customers, partners and vendors first, delivering solutions at pace, and being passionate about driving change.A gile - Embracing flexibility, remaining open to change, and adapting quickly to meet customer and market needs.C ommunity - Building strong relationships, supporting one another, and creating an environment where everyone can thrive.E xpert - Commitment to curiosity and excellence, constantly pushing boundaries, sharing knowledge and delivering value.The Role:We are looking for a System & Support Engineer to join our internal IT team in this brand new position. Based at our Kemble office, the successful candidate will attend to internal IT related queries, providing excellent customer service to our internal staff. The System & Support Engineer will work with our IT Apprentice to assist employees, and lead application administration & maintenance. The ideal candidate will have experience administrating ERP, CRM and ITSM systems (ideally Netsuite, Salesforce & HaloPSA).What Youll Be Doing:SYSTEMS & APPLICATIONSAdministration of core applications and systems such as SalesForce, Netsuite, HaloPSA and M365Own the resolution of application support requestsOwn maintenance and management, including upgrades.SYSTEMS & SECURITYMaintain security, network, infrastructure & operating system patching across the estateEnsure all infrastructure devices are operational, patched and secureAssist with upgrades and configurational changesPROJECTSOwn IT projects across the departments full scope of operation, and their deliveryChange, transformation, continuous improvementHELPDESKRespond to IT Helpdesk queriesSecond line escalation for supportManage the Helpdesk queue and respond to tickets in a timely mannerTroubleshoot hardware and software issuesResolve issues with company owned ITBuild new devices based on company standards and best practicesReset passwords and provide system admin for users and systemsSoftware patching and updatesAdministration of ERP and CRM SystemsProfessionally representing the Company whilst at external meetings, visits and when meeting customers/suppliers as per the Kubus Code of ConductMeet objectives and work to specified timeframesGENERAL DUTIESProvision new starters and leaversProvision and upgrade IT equipmentManage, record and maintain software updates and patches for internal systems and usersPerform IT Inductions for new startersDaily Checks of systems to ensure operational statusManagement of backups and associated hardware and softwareAssist the Head of IT in project related workMaintain asset registerEnsure documentation is maintained and kept up to datePERSONAL STRATEGYIncrease knowledge of internal systemsAchieve industry recognised certifications as directed by the Head of ITIdentify issues with processes and propose solutions based on best practicesFeedback to the Head of IT on issuesCONDUCTProfessional and polite.Always adhere to Company policy and work in line with the Company Quality Management SystemsAdhere to the Company's ISO 9001 & 27001 standardsWhat Were Looking For:This is a Level 2 IT System & Support Engineer position. The successful candidate will be expected to learn on the job and be office based 5 days a week from our Kemble office.As Kubus is a growing organization some travel to other sites may be required from time to time.A keen interest in IT and willingness to learnExhibit good problem-solving skillsSomone who is happy to learn on the jobBasic understanding of networkingExperience administrating ERP, CRM and ITSM systems (ideally Netsuite, Salesforce & HaloPSA)Experience with M365 and Microsoft Azure (essential)Experience of Intune and automated device provisioningUnderstanding/prior experience administrating a Windows domainExperience working in a helpdesk or customer service environmentMust be able to demonstrate Kubus company values.What youll get:Competitive salary & bonus schemePrivate healthcare & healthcare cash planPension contributions above minimum requirement (matched up to 7%)25 days holiday + bank holidays upon starting, increasing by a day each year to a maximum of 30 daysSalary sacrifice electric vehicle schemeEnhanced parental leaveTechnology schemeCycle to work schemeReward & recognition portal including discounts/cashback at hundreds of retailersThis is an excellent opportunity to join our IT Team during an exciting period of growth at Kubus!Based at: Wellington House, Cotswold Business Park, Cirencester, GL7 6BQTPBN1_UKTJ