IT Support Technician Apprentice
We’re seeking a proactive, tech-savvy IT Support Technician to be the friendly face (and voice) of all things IT at Computer Hub. You’ll handle everything from setting up devices and resolving tech hiccups to protecting our systems and ensuring our operations run smoothly.
Role
Your Role
- Serve as the first point of contact for IT issues, providing clear, confident, and friendly support
- Deliver hands-on troubleshooting for **hardware, software, and network** challenges
- Set up and retire laptops, peripherals, and other devices.
- Manage user onboarding and offboarding to ensure seamless transitions
- Keep precise records of IT equipment, user accounts, and configurations
- Investigate potential cybersecurity concerns, escalating when necessary
- Provide support for remote staff and off-site locations
- Promote and uphold IT policies, compliance requirements, and data protection standards
What You’ll Bring:
- Proven experience in first-line IT support or a similar technical role
- Strong knowledge of Windows OS, Microsoft 365, and fundamental networking principles
- Awareness of **cybersecurity best practices** and incident response
- Excellent communication skills with a customer-first approach.
- Ability to prioritise tasks and stay organised under pressure
- Familiarity with IT asset management and user account administration
If you thrive on solving problems, enjoy helping people, and take pride in keeping tech running at its best, we’d love to hear from you.
Training
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT apprenticeship team to increase your skills
- Your training will include gaining a Level 3 Information communications technician qualification
- Potential full time position for the right candidate after completion of the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Working days to be confirmed between - 9.00am - 5.30pm, 30 minutes for lunch
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Thursday, 2nd October 2025
- Start Date
- Friday, 10th October 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Qualifications
- English GCSE, grade 4/C and above (Essential)
- Math GCSE, grade 4/C and above (Essential)
About the Employer
L' COMPUTER HUB (UK) LIMITED
We specialise in Computer repairs, Laptop, MacBook/IMac repairs, Web design and hosting, Data Recovery and Data delete & bespoke CRM applications for SME. We buy or Part exchange your old computers and PC. Whether it’s a software problem or a hardware issue, we have the expertise to get your device up and running again in no time.
- Company
- L' COMPUTER HUB (UK) LIMITED
- Location
- 25 COMMERCIAL ROAD, SWINDON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted
- Company
- L' COMPUTER HUB (UK) LIMITED
- Location
- 25 COMMERCIAL ROAD, SWINDON, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted