4th Line Cloud Support Engineer - VCF - DV Cleared

4th Line Cloud Support Engineer - VCF
Must have an Active DV Clearance

4th Line Cloud Support Engineer - VCF Responsibilities

Respond to escalations from 2nd Line support teams.
Monitor systems using event management tooling and resolve incidents.
Perform change activities in line with defined processes.
Support life cycle management of platforms to maintain vendor supportability.
Carry out readiness assessments for new services entering production.
Produce and maintain technical documentation and support materials.
Provide technical leadership across support activities where required.

4th Line Cloud Support Engineer - VCF Skills and Experience

Strong experience across VMware stack including vCenter, ESXi, NSX, and VCF which is essential.
Experience supporting Horizon VDI environments.
Strong knowledge of Windows environments including AD, DNS, SQL, and SCOM.
Understanding of physical networking concepts.
Strong problem solving and analytical skills.
Ability to take ownership of technical issues and lead resolution.

4th Line Cloud Support Engineer - VCF Desirable Experience

Experience with cloud administration such as vCloud Director.
Exposure to event monitoring tools such as SCOM or Aria Operations.
Automation and Scripting using PowerShell.
Server administration across Windows Server environments.
Experience with software distribution tools such as MECM. <...]]><