CRM Configuration Specialist

CRM Configuration Specialist
Permanent Opportunity
Stoke-on-Trent Hybrid working

About LAi.
As Europe's Number 1 supplier of Digital and Technology talent, supplying in 90 countries across 5 continents, LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.
With over 2,500 resources deployed, whether the challenge is scale, speed, or sensitivity, our clients rely on us, partner with us and trust us to deliver both security cleared and non-cleared talent, first time, every time.

1. Role Purpose:

The CRM Configuration Specialist plays a key role in maintaining, improving and supporting the Bullhorn CRM platform across the business. They will be responsible for day to day configuration, data structure management, reporting development (including Power BI), and workflow optimisation, ensuring the CRM operates efficiently, compliantly, and in alignment with business needs.
While the role involves some light JavaScript for UI behaviour within Bullhorn, it is not a Front End development or API engineering role. Instead, the emphasis is on configuration, SQL reporting, Power BI dashboard development, data quality management, Bullhorn Automation, and system support.
Reporting to the Head of IT, the CRM Configuration Specialist works with delivery teams, leaders and operational stakeholders to translate business requirements into practical, user friendly system changes that improve accuracy, efficiency and compliance.

2. Key Responsibilities

System Configuration & Technical Support
* Configure, maintain and optimise Bullhorn CRM to meet operational requirements.
* Write and test light JavaScript for field interactions, validations and UI behaviours.
* Manage all configuration changes safely using the Bullhorn NPE environment before go live.
* Troubleshoot issues related to Bullhorn data, workflows, field mappings and rules.
* Support delivery teams with CRM usage queries, workflow inconsistencies and data challenges.
* Ensure consistent, high quality usage of Bullhorn across teams through guidance and coaching.
* Maintain and document configuration standards, naming conventions and system logic.

Reporting, Data Structures & Analytics
* Build and maintain MS SQL views and reporting structures from the Bullhorn replicated database.
* Create, enhance and manage Power BI dashboards, data models, and visuals to deliver accurate, insightful reporting across the business.
* Develop robust data pipelines and datasets in Power BI that integrate with Bullhorn SQL structures and other business systems.
* Support wider business reporting linked to Talisman (MySQL) once Bullhorn foundations are stable.
* Work with IT and operational leaders to define data quality rules and reporting logic.
* Develop repeatable processes for reporting, insights and data validation.

Automation & Workflow Enhancement
* Configure and maintain Bullhorn Automation (including sequences, workflows and triggers).
* Identify bottlenecks and opportunities to streamline or reduce manual effort.
* Implement safe, controlled automation improvements within the constraints of the Bullhorn ecosystem.
* Support the future automation roadmap alongside the Head of IT.

Stakeholder Engagement & Communication
* Work closely with IT, Operations, Delivery teams and leadership to understand CRM needs.
* Translate business requirements into structured technical specifications or configuration changes.
* Provide clear communication and walkthroughs of new workflows, reports or enhancements.
* Lead training sessions and demos to improve system understanding and adoption, including Power BI reporting demonstrations.
* Communicate limitations of the vendor controlled SaaS environment and propose realistic alternatives.

Governance, Compliance & Documentation
* Ensure all CRM changes adhere to ISO27001, internal governance and data security standards.
* Maintain accurate records of changes, configuration notes and risk assessments.
* Support audit readiness through structured documentation of workflows, logic and reporting assets.
* Apply commercial awareness when modifying workflows and reporting structures.

3. Soft Skills Required

- Ability to Influence Others
- Ownership of Processes & Problems
- Effective Time Management
- High-Level Organisation & Prioritisation
- Strong Listening Skills
- Professional External & Internal Communication (written & verbal)
- Acts as a Positive Role Model
- Collaborative, Communicative & Supportive of Colleagues
- Trustworthy and Supportive of Company Policy and Board Decisions
- Strong Understanding of LA International & Its Services
- Market & Technology Awareness
- Confident Use of IT & Digital Tools
- Professional Appearance, Behaviour & Body Language
- Treats All Team Members Equally & With Respect

4. Company Values Required:

Values and Beliefs.

Professional Excellence
With Security & Vetting at our core, we strive for excellence in everything we do. This goes beyond normal requirements and expectations. It is the pushing of our boundaries to achieve the highest quality results through determination, passion, hard-work, and outstanding professional service to our clients and candidates. A spirit of professional excellence and partnership inspires and motivates us all to continuously improve, bringing the best out in everyone.

Relationship Driven
We prioritise and commit to investing time and effort to build strong, meaningful relationships with each other, our clients, and our candidates, fostering trust and mutual respect to build a sense of personal responsibility that underpins excellent service delivery.

Respect
Respect is more than being polite, it is about honesty and integrity, and treating each other, our clients, and our candidates with dignity and worth at all times fostering an environment where everyone feels valued.

Unity
By working together as one, being collaborative, sincere, and transparent in our communication we will create strong organisational unity that delivers both individual and business success, benefiting each other, our clients, and our candidates, while prioritising collective achievements over personal gain.

Sustainability
We are committed to achieving growth and success in a durable and ethical manner, ensuring our practices not only benefit our organisation, but our staff and the wider community we serve.

Diversity & Inclusion
We embrace a diversity of thought and acknowledge the unique contributions each individual makes in furthering the goals of our organisation and driving innovation. No matter our differences. Together, diversity and inclusion create an environment where all employees can thrive and contribute to their fullest potential.

Please reach out to (see below) to find out more.

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.