DV Service Delivery Manager
Target Start Date - ASAP
Target End Date - 1 year demand from start date.
Recruitment Type - Contractor
Rate Circa £600 p/d, Inside IR35
Location of role: Full time On site
Clearance Required - DV
Working Pattern - Monday - Friday
Your role
We are looking for an experienced Cloud Resource Manager to join a support team based in Basingstoke to ensure VMware based infrastructure resources meet current and future business needs in a cost-effective, reliable, and scalable manner. In this role, you will ensure the effective management of service operations, adherence to SLAs, and continuous improvement of IT service performance.
The ideal candidate has a cloud resource management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure resource management and a proven ability to manage service teams and client expectations in a dynamic environment.
Key Responsibilities
-Oversee end-to-end delivery of cloud resource services across infrastructure, support functions and in close collaboration with the customer.
-Own and execute the resource management processes, including Business, Service, and Component resource management.
-Develop and maintain cloud resource plans, forecasts, and models for VMware environments.
-Monitor service performance metrics, analyse trends, forecast resource allocation and consumption.
-Identify risks, constraints, and performance bottlenecks before they impact services.
-Drive service improvement initiatives based on resource data, customer feedback, and technology developments.
-Coordinate with internal IT teams (eg, infrastructure, development, support) to manage scalability and flexibility.
Your experience
-Strong experience managing Cloud resources.
-Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred).
-Experience managing resources within a VMware infrastructure.
-Excellent analytical, communication and stakeholder management skills.
-Strong problem-solving capabilities delivering effective solutions based on business priority.
-Experience working within cross-functional teams in a complex technical environment.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.