Microsoft TEAMs SME
Microsoft TEAMs SME
6 Month contract initially
Based: Onsite in London
Rate: £400 - £450 p/d - (via Umbrella company)
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Microsoft TEAMs SME to join the team.
Key Responsibilities:
1. Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer) and Audio conference services.
2. Understanding of Teams Licensing and Communication Credits
3. Troubleshoot and configure Teams, Channels, Private Channels and its members.
4. Retention Policies, E-911 understanding, Device focused troubleshooting
5. Configuring Messaging Policies, Meeting Policies, Delegations and Calendar
6. Knowledge on 3rd Party App Integration, External Access, Federation and Guest Accounts
7. Knowledge of Teams related SharePoint/One Drive areas.
8. Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs.
9. Responsible for handling Level 3 service requests and operational activities.
10. Coordination with different escalation teams during high-risk Incidents or Projects.
11. Adheres to engineering methodologies, standards, and leading practices.
12. Provide feedback regarding engineering methodologies and various user requirements.
13. Produce accurate, brief, and clearly written documents tailored to audience needs and expectations.
14. Execution of application environmental tasks as required for incident resolution.
15. Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.
16. Respond to automated alerts on the health of systems.
17. Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments.
Ensures all work is carried out and documented in accordance with required standards, methods, and procedures.
18. Teams' Voice knowledge, especially Microsoft Calling Plans and associated configurations to restrict and/or optimize.
19. Knowledge of Exchange, Entra, Teams PowerShell and associated Graph commands
20. Able to quickly work on Exec level issue escalations and provide an initial RCA within a reasonable time frame.
21. Always be up to date on new Teams features and Security updates
Key Skills & Experience:
* MS TEAMs SME with 10 to 12 Yrs of hands-on experience with MS TEAMS aspects.
* Certifications (MS-700)
* Planning, designing and implementing of M365 services
* Additional knowledge on Exchange, SharePoint, One Drive, Co-Pilot can be an add-on benefit.
* Knowledge on migration tools like Quest-on-Demand, Bittitan, Skysync etc.
* Smart troubleshooting skills
* Knowledge of enterprise Mobility like EndPoint Manager
* Ability to work with solution architect for technical solution
* Ability to manage multiple tenants
* Good knowledge in ITSM tools like ServiceNow
* Good communication and articulation skills
* Flexible in shifting duty/Flexible in relocation
This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.