Second line Technical Support (Desktop Migration)

***SC Cleared*** Second line Technical Support (Desktop Migration) Cardiff or Bristol or Feltham or Cheltenham or Brockworth (Multiple roles available) 6 Month contract initially, good scope for extension £300 - £350 p/ d (Umbrella-PAYE) One of our blue chip clients are looking for a number of Second line Technical Support (Desktop Migration) Engineers to join the team on a long term programme of work. The role requires direct experience in managing desktops, including tasks such as PC imaging and device management, along with extensive knowledge of computer hardware, networks, and the ability to troubleshoot systems and applications. Key responsibilities: * Provide break/ fix support for desktops, laptops, and peripherals * Re-image devices and reinstall/ configure applications as needed * Troubleshoot Windows OS, hardware, and enterprise applications * Coordinate with third-party vendors for escalations and hardware replacements * Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.) Key Skills & Experience: * Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required. * Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues. * PC: Desktop/ Laptop installation, book end users schedule for upgrade/ refresh, perform user's existing computer system/ software/ data/ printer installed/ configuration settings intake prior any upgrade/ refresh, and ensure they are as per order in the upgraded/ refreshed computer. * Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/ repair of faulty devices, etc. * Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. * Excellent understanding of Windows 10/ 11 OS, Android OS Mac OS, MS Office, Basic LAN / WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations * Provide onsite and remote technical assistance to End Users. * Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. * Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/ KEDB and SOP's) * Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/ replacement) This is a great opportunity on a long running programme of work. Apply now for your CV to reach me directly and we will reply as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.