Tablet Support Engineer
*SC CLEARED*
Tablet Support Engineer
4 Month contract initially + Extensions
Based: Onsite in Leiston, Suffolk
Rate: £200 - £250 p/d (via Umbrella company)
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Tablet Support Engineer to join the team.
Key Responsibilities
1. Tablet Device Management & Administration
* Manage and support tablet devices through Microsoft Intune, including device enrolment, configuration, compliance monitoring, and policy deployment.
* Perform Level 1 operational support for tablet-related incidents, service requests, and access requests.
* Ensure all tablet devices are configured according to organisational standards and security requirements.
* Support device life cycle activities including provisioning, refresh, replacement, and decommissioning.
2. Device Deployment, Allocation & Setup
* Receive, record, stage, and prepare tablet devices for deployment.
* Configure and validate tablets prior to user allocation and handover.
* Allocate and issue devices to end users, ensuring accurate tracking of assigned assets.
* Support user onboarding activities, including account setup, application access, and connectivity validation.
3. Post-Deployment Validation & Testing
* Perform post-build and post-enrolment checks to ensure devices are fully operational.
* Validate device functionality, user authentication, network connectivity, application access, and compliance status.
* Conduct quality assurance checks and maintain deployment records using approved checklists.
* Ensure devices meet service and operational standards before user handover.
4. End-User Support & Guidance
* Provide first-line support for tablet-related incidents and user queries.
* Assist users with tablet functionality, applications, email access, connectivity, and troubleshooting.
* Deliver basic user guidance and onboarding support to ensure effective device adoption.
* Support floor-walking and hypercare activities during deployment and transition periods.
5. Asset Management & CMDB Maintenance
* Maintain accurate asset records within the Configuration Management Database (CMDB) and associated asset management systems.
* Record device allocations, returns, replacements, and stock movements.
* Maintain chain-of-custody documentation and audit records for all deployed devices.
* Ensure compliance with organisational asset management and governance processes.
6. Stock Management & Inventory Control
* Manage tablet inventory levels, including receiving, storing, issuing, and returning devices.
* Maintain secure storage of tablets within designated cabinets and storage locations.
* Conduct regular stock audits and reconcile inventory records.
* Support forecasting and replenishment activities to ensure sufficient device availability.
7. Issue Resolution & Escalation
* Diagnose and resolve common tablet hardware, software, and configuration issues.
* Escalate complex technical issues to relevant support teams, Intune administrators, or engineering specialists.
* Track incidents, service requests, and defects through agreed support processes.
* Support continuous service improvement by identifying recurring issues and trends
Key Skills & Experience:
* Experience supporting and managing mobile devices using Microsoft Intune.
* Knowledge of device provisioning, deployment, and life cycle management processes.
* Experience with asset management, inventory control, and CMDB updates.
* Strong first-line (L1) support, troubleshooting, and customer service skills.
* Excellent organisational, communication, and documentation abilities.
* Experience supporting tablets on Android OS
Desirable Skills/Knowledge/Experience:
* Experience supporting tablet deployment programmes in enterprise environments.
* Knowledge of Microsoft 365, Azure AD/Entra ID, and mobile device security policies.
* Familiarity with ITIL-based incident, request, and asset management processes.
* Experience conducting stock audits, device logistics, and chain-of-custody management.
This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.
An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.