Tech Bar End User Support Analyst

Our client is an international IT Service Provider who require a Tech Bar End User Support Analyst to support one of their key customers in Macclesfield.

START: ASAP
DURATION: 3 months
LOCATION: MACCLESFIELD

ROLE:
Tech bar end users support
* The desire to achieve and maintain the highest level of customer experience at all times. With proven experience of providing face to face customer support.
* Excellent communication skills to work with IT support group and keep customers informed.
* Proven knowledge and expertise within a Microsoft Windows environment (ideally within an enterprise domain business model) including familiarity with Active Directory, software deployment technologies (SMS, SCCM, etc.), Group Policy Objects and remote control methods.
* Proven desktop support knowledge and expertise specifically for Windows 10 operating systems, Office 365, MS Intune and Lenovo desktop and laptop hardware.
* Knowledge and expertise in supporting Apple Mac OS and iOS software desirable.
* Experience in setting up and deploying mobile devices is desirable.
* Proven knowledge and expertise in supporting Microsoft Office applications especially Outlook and Teams.
* Experience in the use of cloud based storage solutions such as MS OneDrive and Box.
* Knowledge of client antivirus software within an enterprise environment.
* Aware of the importance of asset management and their role in updating asset inventory details.
* Knowledge and experience of ServiceNow is desirable.
* Ability to work in a customer oriented support role manning a customer drop-in desk in addition to performing floor walking to extend support right to the customer's workspace.

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.