Digital Community Manager Apprentice

You’ll play a key role in building, nurturing, and growing online communities that align with our brand, products, and values. You’ll contribute to digital marketing strategies, engage with our customer base across various platforms, and help ensure our online presence supports business growth and customer satisfaction.

• Develop, manage, and moderate our digital communities (e.g. Facebook Groups, Instagram, YouTube, and specialist forums).
• Create engaging, on-brand content including posts, stories, reels, blogs, and newsletters to encourage interaction and growth.
• Monitor and report on community engagement metrics using tools such as Google Analytics, Meta Business Suite, and others.
• Support campaigns and product launches through digital community activation and engagement.
• Respond to community questions, comments, and messages in a timely and professional manner.
• Identify key community trends, feedback, and opportunities to shape content and communications strategies.
• Collaborate with our Marketing, Customer Service, and Product teams to align community initiatives with wider business goals.
• Stay current on digital trends, community management best practices, and industry developments.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Analytical skills
• Team working
• Initiative
• Non judgemental
• Patience

• English GCSE, grade 4 / C or Above (Essential)
• Maths GCSE, grade 4 / C or Above (Essential)