Apprentice Service Desk Operator (IT)
This is an exciting opportunity to represent Lanyon Bowdler Law Firm, who are consistently recognised by Legal 500 and Chambers UK, and strive to create a happy and supportive working environment.
Role
- Answering the Service Desk telephone and monitoring Service Desk mailbox
- Provide first line support and resolution when required
- Escalate incidents and service requests when required
- Keeping users informed about incident and request progress
- Close all resolved incidents and service requests
- Monitor email flow within Mimecast and Exchange queues
- Use event monitoring tools to monitor networks, servers, etc
- Notify users of planned outages and progress on incidents and service request
- Running scheduled maintenance tasks
- Checking and copying physical media
- Manage and maintain stocks of peripherals and consumables
Training
Information and Communication Technician Standard, which includes:
- Level 2 Functional Skills in maths and English (if required)
- Knowledge, Skills and Behaviours
- End Point Assessment (EPA)
- Work place assessment with one of County Training’s highly experienced workplace Assessors, including as an example, completion of assignments, project, and observation of workplace activities
- There may also be a requirement to attend formal teaching sessions to enhance knowledge or work towards completion of functional skills (if required)
- There is also a requirement for you to keep an off the job log which is an important part of your Apprenticeship Programme
- Employer Rights and Responsibilities
- Personal Learning and Thinking
- There is a possibility of a permanent position on completion of a successful apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE
- Working Week
- Monday - Friday, 8.30am - 5.15pm An agreement of schedules will be discussed with the successful candidate
- Expected Duration
- 1 Year 9 Months
- Positions Available
- 1
- Closing Date
- Thursday, 22nd May 2025
- Start Date
- Monday, 2nd June 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Analytical skills
- Logical
- Team working
- Creative
- Patience
Qualifications
- Maths and English GCSE, grade 4 or above (Desired)
About the Employer
LANYON BOWDLER LLP
Lanyon Bowdler – the very best legal advice. Clients experience our commitment to excellence in everything we do; the right advice, building enduring relationships and a proactive and highly responsive service
- Company
- LANYON BOWDLER LLP
- Location
- Chapter House North Abbey Lawn, Abbey Foregate, Shrewsbury, Shropshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,946.15 a year
- Posted
- Company
- LANYON BOWDLER LLP
- Location
- Chapter House North Abbey Lawn, Abbey Foregate, Shrewsbury, Shropshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,946.15 a year
- Posted