IT Assistant Apprentice

An IT Assistant is responsible for maintaining the firm's IT infrastructure and providing technical support under the supervision of the IT Manager. They will handle day-to-day issues with hardware, software, network connectivity and ensure that all systems function smoothly.

An IT Assistant will be reporting to the IT Manager and will provide technical support and ensure the smooth operation of the firm's IT infrastructure. Their key responsibilities include:

• Technical Support: Assisting staff with day-to-day technical issues related to hardware, software, and network connectivity. This includes troubleshooting and resolving problems with computers, printers, and mobile devices
• System Maintenance: Regularly updating and maintaining the firm's computer systems, ensuring all software is up to date and security protocols are followed
• Data Management: Supporting the management of digital files and databases, ensuring that all client information is securely stored and easily accessible. This may include backing up data and ensuring compliance with data protection regulations
• Network Administration: Assisting with the setup and maintenance of the firm’s network, including Wi-Fi, VPNs, and internal communication systems, to ensure reliable connectivity for all employees
• Software Support: Helping with the installation, configuration, and support of legal-specific software such as case management systems, billing software, and document management systems
• Cybersecurity: Supporting the IT team in implementing cybersecurity measures, such as monitoring for potential threats, managing firewalls, and ensuring all systems are secure from unauthorised access
• Training and Documentation: Assisting in the creation of user guides and training materials to help staff efficiently use IT resources. Providing basic IT training to new employees

• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Initiative

• English GCSE, grade 4/C (Essential)
• Mathematics GCSE, grade 4/C (Essential)