Business Administration Apprentice
You will provide essential support to the office team, helping ensure the smooth day-to-day running of the business. The role offers hands-on experience across administration, customer service, compliance, and business operations, while developing practical skills in communication, organisation, IT systems, and data management.
Role
- Answer and direct telephone calls professionally.
- Monitor and respond to emails.
- Scan, file and maintain electronic and paper records.
- Update company databases, spreadsheets and internal systems.
- Input and check staff, client and site information.
- Prepare and issue routine letters, forms and documents.
- Support onboarding by processing new starter paperwork.
- Assist with compliance records, training logs and document control.
- Create and update folders within SharePoint and company systems.
- Order office supplies and maintain stock levels.
- Schedule meetings and update calendars where required.
- Liaise with clients, suppliers and operational staff regarding routine enquiries.
- Produce reports and information packs for managers.
- Support payroll and HR administration tasks as instructed.
- General administrative duties to support the smooth running of the business.
Training
There is no day release to college, all learning will take place in the workplace.
You will be assigned an assessor who will visit you in the workplace every 6-8 weeks who will support you in your apprenticeship
You may be required to complete maths/English Functional Skills alongside this apprenticeship.
Open progression into roles within the business depending on desire/interests.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- DUDLEY COLLEGE OF TECHNOLOGY
- Working Week
- Monday to Thursday 9:00am - 5:00pm Friday 9:00am - 4:00pm 30 minutes lunch each day.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Sunday, 30th August 2026
- Start Date
- Monday, 7th September 2026
Desired Skills
- Good Time Management
- Good Written Communication
- Good Verbal Communication
- Willingness To Learn
- Self-Motivated
- Accurate Data Entry Skills
- Reliable
- Honest
- Trustworthy
- Pride in Work
- Pride in Appearance
Qualifications
- English GCSE, grade 3/D/Functional Skills Level 1 (Essential)
- Maths GCSE, grade 3/D/Functional Skills Level 1 (Essential)
About the Employer
LAWRENCE CLEANING LTD
Lawrence Cleaning Solutions Ltd is a trusted commercial cleaning company based in the West Midlands, providing reliable cleaning services across offices, education, healthcare, leisure, manufacturing, and other commercial sectors. We deliver tailored cleaning solutions, proactive management, and consistently high standards to help our clients maintain clean, safe, and professional environments.