Customer service / Sales Admin Apprentice
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We are looking for an enthusiastic and organised Sales Admin Apprentice to join our family business. This is an opportunity to gain office experience, develop customer service skills and work towards a recognised apprenticeship qualification.
Role
- Answering telephone calls, taking accurate messages and directing enquiries to the appropriate colleague
- Responding to customer emails professionally, with support from the team
- Helping prepare quotations using agreed prices and information provided by colleagues
- Processing customer orders accurately, checking product codes, quantities, prices and delivery details
- Preparing and sending order acknowledgement
- Helping prepare invoices and other sales paperwork
- Updating customer details, order records and relevant information on our computer systems
- Checking stock availability and confirming information with the warehouse team
- Liaising with colleagues and suppliers to obtain prices, product information and delivery updates
- Keeping customers informed about the progress of their enquiries and order
- Following up quotations and outstanding enquiries as directed
- Helping resolve routine customer queries and passing more complex matters to the appropriate colleague
- Working with the warehouse team to help ensure orders are prepared and dispatched correctly – including spending some time in the warehouse learning the products we sell / how the warehouse processes work
- Organising and filing emails, quotations, orders and other business documents
- Learning about our products so you can provide accurate information and recognise when technical advice is needed
- Treating customer and business information confidentially
- Supporting colleagues with general office and administrative tasks
- Completing apprenticeship coursework, attending training and taking part in progress reviews
Training
- This apprenticeship will be delivered remotely in the workplace with a minimum 6 hours per week off-the-job training
- Maths & English Functional skills delivered within college setting (if applicable)
On successful completion of the apprenticeship, there may be an opportunity to join the business in a permanent sales administration or customer service role, depending on performance and business needs.
As your knowledge and experience develop, potential progression routes include sales coordinator, internal sales and account management positions. There may also be opportunities to develop skills in purchasing or other areas of business administration.
We will support you in building your product knowledge, taking on greater responsibility and exploring further training relevant to your role.
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- ST HELENS COLLEGE
- Working Week
- Monday – Thursday 8am – 5pm Friday 8am – 4:30pm.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Monday, 30th November 2026
- Start Date
- Monday, 4th January 2027
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Keen to learn
Qualifications
- Maths and English GCSE, grade A-C or 4-9 or equivalent (Desired)