Digital Support Technician Apprentice - Apprentice Finance Systems Developer
Reporting directly to the Head of Finance Transformation, the Apprentice Finance Systems Developer will assist in the day-to-day operational support of the firm’s Finance systems and users.
Role
The position is within a small team working mainly on the Service Desk and will encompass customer support (both in person, online and over the telephone), application support, system testing, change control and documentation.
The Role
The successful applicant should have:
- Experience in troubleshooting IT Systems and have the ability to quickly learn and be able to adapt to new applications.
- Be able to accept tasks and advice from other more members of the department.
- Be willing to work out of hours when required and at short notice to support the business.
- Capable of working to tight deadlines, sometimes under pressure.
- Demonstrate a high level of customer service and professional approach. You should also be able to communicate effectively with non-technical staff and members of the IT team.
The successful candidate will ideally have some basic experience in the following, but training will be provided:
- Information Technology fundamentals.
- Knowledge of Windows 11, Office 365.
- Troubleshooting issues with smartphones and hardware.
Training
You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
You will work alongside our experienced Service Desk team and build your skills through a combination of:
- 1-2-1 Coaching
- Group activities
- Online learning
- Work based tasks
Continued employment and ongoing professional development.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- DIGITAL NATIVE (UK) LIMITED
- Working Week
- Monday - Friday, 7hrs per day between 09:00am to 17:00pm with an hour for lunch. Occasional requirement to work additional hours (outside core hours or working weekends) to resolve problems, implement new features and maintain service levels.
- Expected Duration
- 15 Months
- Positions Available
- 1
- Closing Date
- Friday, 10th May 2024
- Start Date
- Saturday, 1st June 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- 5 GCSE's including Maths and English GCSE or equivalent, grade A*-C/9-4 (or equivalent (Essential)
- Computer Science / STEM / Business A Level or equivalent, grade A - C (Desired)
About the Employer
LEWIS SILKIN LLP
Lewis Silkin works with leading businesses to protect and enhance their most important assets - their ideas, their people, their brand and their future. We call it: Ideas. People. Possibilities. With offices in London, Oxford, Manchester, Leeds, Cardiff, Belfast, Dublin and Hong Kong, we are recognised by clients and industry alike as being distinct for our unique culture, market-leading practice areas, sector focused approach and for providing solutions to complex, multijurisdictional business challenges, with a pragmatic and human touch. We have two things at our core: people — both ours and our clients’— and a focus on creative, tech and innovative businesses. Our culture is encapsulated by an ethos of bravery and kindness, guided by our values of Integrity, Clarity, Unity and Excellence (our ‘I-CUE’). We aim to provide a supportive environment for our people, clients and wider community and embrace diversity & inclusion, ensuring people are able to bring their full selves to work.
- Company
- LEWIS SILKIN LLP
- Location
- 1 Balloon Street, Manchester, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £23,000.00
- Posted
- Company
- LEWIS SILKIN LLP
- Location
- 1 Balloon Street, Manchester, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £23,000.00
- Posted