Business Applications Manager

Job Description

Were looking for a forward-thinking Business Applications Manager to lead the development, optimisation and continuous improvement of our business applications, with a particular focus on Microsoft Dynamics 365.This is an exciting opportunity to play a key role in our digital transformation journey, helping to maximise the value of Dynamics 365 and emerging technologies across the organisation. Working at the centre of technology, you'll ensure our business applications continue to evolve in line with organisational priorities, delivering excellent experiences for both colleagues and customers.What Youll Be DoingIn this role, you'll build trusted relationships across the organisation, working closely with stakeholders to understand business priorities, challenges and opportunities, translating these into practical system improvements and effective solutions.You'll take ownership of the Dynamics 365 roadmap and enhancement backlog, shaping future developments and ensuring the platform continues to evolve in line with organisational needs. Using data, customer and user feedback and operational insight, you'll identify smarter ways of working that improve experiences, increase adoption and drive continuous improvement.Working alongside technical teams and external partners, you'll oversee the design, development and delivery of enhancements and new functionality, ensuring solutions are well-designed, user-focused, integrated with wider business systems and successfully implemented.You will also:Lead the ongoing management,supportand continuous improvement of business applicationsUse support trends, user insight and performance data to identify opportunities for improvementPromote effective use of business applications through training, coaching and user engagementChampion high-quality data management, integrity and governance practicesEnsure solutions remain compliant with GDPR and data governance requirementsCollaborate with stakeholders to prioritise enhancements and maximise business valueSupport the adoption of new technologies and ways of working across the organisationWere looking for someone whoWe're looking for a personable, strategic and customer-focused professional who can combine strong business applications expertise with a passion for continuous improvement.You'll be experienced in using data, customer and user feedback and operational insight to identify opportunities, improve processes and maximise the value of business systems. You'll understand how technology can support seamless end-to-end customer and colleague experiences and be able to translate business needs into practical solutions that align with organisational goals.Equally important is your ability to lead change, build engagement and support users in adopting new ways of working, ensuring technology delivers lasting value across the organisation.Youll also bring:Experience managing Dynamics 365 CRM Solutions, or equivalent experience managing other MS Dynamics solution componentsStrong stakeholder management skills and the ability to build effective relationships at all levelsExperience gathering, analysing and acting on customer and user feedback to improve systems, services and experiencesA customer-focused mindset with a genuine passion for improving user and customer experiencesExperience integrating CRM platforms with wider business systems to support seamless end-to-end processesExcellent analytical and problem-solving skills, with the ability to turn insight into actionExperience driving continuous improvement through data, feedback and best practiceExperience leading training, user adoption and change management initiativesUnderstanding of data management and GDPR requirementsPlease refer to the attached Job Description and Person Specification for a full list of responsibilities and requirements to support your application.What youll get:£55,000 per annumWellbeing allowance of £300 per annum via a portal (taxable)Discretionary annual bonus34 days holiday plus bank holidays, option to buy up more, plus birthday leavePrivate Medical Insurance and Health Cash Plan after probation (taxable)Enhanced maternity and paternity pay (after 1 year of service)10 days per year work from anywhere opportunity1.5 days personal volunteering leave and team volunteering opportunities£1000 per annum individual training budget and development supportGenerous pension arrangementsIt is encouraged that all candidates submit a cover letter to support their application. Please note that we reserve the right to close this job posting before the application deadline if suitable candidates are identified.Closing date: 31st July 2026First-stage interviews:5th August 2026Final-stage interviews: 11th August 2026Please note that interview dates are fixed where possible, so we encourage applicants to ensure availability before applying. However, we recognise this falls during the summer holiday period and will offer some flexibility within reason where needed.REF-229 910TPBN1_UKTJ