Operational Resilience Manager
This is a permanent hire for an Operational Resilience Manager, based in West London with a hybrid model of 2 days a week onsite (non-negotiable).
Essentials
- Operational resilience experience, including BIA, critical process mapping, incident management, and third-party risk, with a solid understanding of core resilience principles, recovery planning, and service continuity.
- Crisis & incident management experience, able to respond effectively to high-pressure situations
- Able to work cross-functionally and bridge silos across teams
- Acts quickly and with flexibility; avoids unnecessary delays and keeps momentum during critical situations
- Excellent writing skills, with the ability to communicate clearly across different levels of the organisation
Nice to have
- Client management experience
- Cloud environments (AWS) Knowledge
- Hands-on experience with ISO 27001 and SOC 2
- Team management experience as there are 2 direct reports part of this role