Business Analyst
Business Analyst – Workforce Management (WFM) Review Programme
Overview
We are seeking two experienced Business Analysts to support a strategic Workforce Management (WFM) transformation programme across 12 UK contracts.
This programme will conduct a comprehensive review of WFM practices, processes, systems and usage, with the objective of defining future-state requirements and preparing the organisation for a potential system-wide deployment or market re-procurement exercise.
This is a high-impact opportunity to shape operational performance, financial efficiency and workforce optimisation at scale.
Key Focus
Technology solutions mapping, systems analysis and requirements translation aligned to business needs.
Key Responsibilities
- Analyse current WFM systems usage across multiple contracts, including Time & Attendance and Scheduling modules
- Assess suitability and scalability of the existing solution (T2W)
- Translate operational requirements into clear functional and technical specifications
- Map system integrations from scheduling through to payroll interfaces
- Identify gaps, duplication, manual processes and rework
- Develop a prioritised requirements and design document covering:
- Functional requirements
- Technical architecture
- Reporting and analytics
- Integration requirements
- Governance controls
- Conduct market scan and supplier analysis
- Support options appraisal including total cost of ownership modelling
- Contribute to cost benefit analysis and ROI modelling (target ROI within 18 months)
- Prepare RFI and RFP documentation
Experience Required
- Demonstrable experience delivering WFM system reviews or implementations
- Strong understanding of:
- Workforce Planning & Forecasting
- Scheduling & Rostering systems
- Time & Attendance platforms
- Payroll interfaces and system integrations
- Experience conducting market scans and supporting procurement exercises
- Ability to work across multiple operational contracts and stakeholders
- Strong documentation and structured requirements capability