Customer Solution Apprentice (Ligentia)
Join our Customer Solutions team and help customers and branches get the most from Ligentix, our customer platform. You'll support users day to day, keep our guides and content up to date, help test new features, and take on basic reporting and data work, all while working towards a recognised qualification.
Role
This apprenticeship sits within our Customer Solutions Team and is centered on Ligentix, our customer platform. You'll spend your time helping customers and branches use the system well, keeping our support content accurate, testing new features, and taking on light data and reporting work. It's a broad role that gives you real exposure across customer support, systems, and process improvement while you work towards your qualifications. You'll be supported by an experienced team throughout, with mentoring alongside your structured training.
Duties:
• Support customers and branches with Ligentix, answering queries and helping them get the most from the platform.
• Assist with customer onboarding and training, helping new users get up and running.
• Maintain knowledge articles, user guides, and SharePoint content so information stays current and easy to find.
• Support the testing of new features before release, helping catch issues early.
• Troubleshoot user issues and escalate where appropriate.
• Support system rollouts and drive user adoption.
• Produce basic reports and help identify process improvements.
• Carry out data validation and basic analysis.
Training
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Progression within the Customer Solutions Team and wider business, with the opportunity to move into a permanent role on successful completion of the apprenticeship.
- Apprenticeship Standard
- Data technician (level 3)
- Training Provider
- BPP PROFESSIONAL EDUCATION LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 21st August 2026
- Start Date
- Tuesday, 1st September 2026
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Excel and SharePoint
- Written communication skills
- Basic numeracy
- Comfort working with data
- Prioritise
- Able to juggle several tasks
- Willing to learn
- Ask questions
- Take ownership of problems
Qualifications
- 5 GCSEs GCSE, grade A*-C (Essential)