IT Apprentice
Start your journey in IT with an apprenticeship that offers practical experience, expert mentorship, and the opportunity to work with modern technologies while supporting users and business systems.
Role
Main responsibilities:
- Acting as a first point of contact for IT support requests, incidents, and service inquiries
- Providing technical support to users via phone, email, remote support tools, and in person
- Assisting with the diagnosis and resolution of hardware, software, and account-related issues
- Supporting user onboarding and offboarding activities, including account creation, access management, and equipment setup
- Assisting with the administration of Microsoft 365 services, including Teams, Exchange Online, SharePoint Online, and Entra ID
- Helping maintain end-user devices, software deployments, and mobile device management systems
- Supporting the setup, maintenance, and troubleshooting of audio and video conferencing equipment
- Helping maintain the IT desk setups for office-based staff
- Creating and updating technical documentation, user guides, and knowledge base articles
- Following IT policies, procedures, and security best practices at all times
- And any other tasks as required by the IT Department
Training
Information Communications Technician Level 3.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
- Follow a cloud-first curriculum, covering on-premises and cloud-enabled networking
- Learn about core networking principles, including network addressing, cloud, virtualisation and security
- Understand the principles, hardware, protocols and services that form part of on-premises, cloud and hybrid network architectures
- Train with QA - the largest and leading provider for both Microsoft and AWS training
- Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday to Friday, 9.00am - 5.30pm.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Saturday, 26th September 2026
- Start Date
- Wednesday, 30th September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
Qualifications
- English GCSE, grade 3+ (D or above) (Essential)
- Maths GCSE, grade 3+ (D or above) (Essential)
- Any subject GCSE, grade 4+ (A-C) (Desired)
- Any subject GCSE, grade 4+ (A-C) (Desired)
- Any subject GCSE, grade 4+ (A-C) (Desired)
About the Employer
LIMBS & THINGS LIMITED
Limbs & Things is a global developer and manufacturer of medical simulation equipment and clinical skills trainers used by healthcare educators, universities, hospitals, and simulation centres worldwide.
Founded in 1990, our mission is to improve patient outcomes by providing realistic, repeatable training tools that allow healthcare professionals to practise procedures safely before performing them on real patients.
Today, our products support clinical education in over 100 countries and are trusted by medical schools, training hospitals, and professional certification programmes around the world.