Business Growth Apprentice

The Account Development Executive is a key member of the UK Sales Team, responsible for driving growth by engaging with low-spend, dormant, and potential customers across the UK. This office-based role focusses on generating sales and revenue through outbound and inbound telephone and MS Teams communication.

• Conduct outbound calls to existing, low-spend, dormant, and potential customers; follow up on leads.
• Manage inbound sales enquiries efficiently.
• Support the development of a robust sales pipeline by identifying new customer opportunities.
• Build and maintain strong relationships with customers.
• Handle customer queries and resolve issues promptly, providing outstanding customer service.
• Assist in maintaining and developing customer relationships via telephone and email.
• Monitor customer accounts and provide feedback or reports on customer activity, preferences, and satisfaction.
• Record all calls, contacts, and sales activities accurately in the CRM system.
• Manage sales administration tasks, including order processing, generating quotes, and updating relevant customer information.
• Prepare reports on sales performance and customer feedback as required.
• Participate in team meetings, sharing insights, challenges, and best practices to support overall team performance.
• Provide insights into market trends, competitor activity, and customer needs to improve lead generation and conversion strategies.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Analytical skills
• Initiative

• English GCSE, grade 4 (Essential)
• Maths GCSE, grade 4 (Essential)