Apprentice IT Support Technician
Are you a practical problem solver with a passion for IT? Link ICT are on the lookout for another apprentice to join their team of techies! Reporting into the Technical Services Manager, you will provide a broad range of onsite & remote IT support to corporate clients and school environments!
Role
**PLEASE NOTE THIS ROLE REQUIRES A DRIVER**
After a period of business growth, Link ICT are again on the lookout for an IT apprentice to join their team in Derby.
Reporting into the Technical Services Manager, your duties will include, but are not necessarily limited to the following:
- Provide onsite and remote IT technical support to clients
- Respond to support tickets in a timely manner, resolving tickets where possible and escalating where necessary
- Ordering new ICT hardware and logging devices onto asset register
- Installation and configuring of operating systems
- Software installation, such as Office365, firewalls and anti-virus
- Some lower level network administration may be required, such as setting policies and group permissions
- Performing server backups where required
- Administration of cloud services such as Microsoft 365 and Google Workspace
- Assisting with structured cabling and network infrastructure installation
- Supporting with any technical queries regarding unified comms
- Technical fault diagnosis with audio visual equipment
Training
- Alongside this role, you will study towards your Level 3 Information Communications Technician Apprenticeship qualification, on either the Network Technician or the Support Technician pathway
- You will receive blended training, which includes weekly live, online training sessions and access to on-demand resources via the Pluralsight online learning platform
- In addition to this, you will also have a review with your Skills Coach every 6-8 weeks, to ensure you are happy and on-track with your Apprenticeship
Upon successful completion of the apprenticeship, there the possibility of a full-time role available for a hard-working apprentice, and potential to specialise in areas such as cyber security, networking or provisioning.
Link ICT will continue to support you with professional certifications and will consider progressing you onto higher level apprenticeship programmes.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ALTHAUS DIGITAL LIMITED
- Working Week
- Monday- Friday, 9.00am- 5.30pm (30 minutes lunch).
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Sunday, 5th April 2026
- Start Date
- Friday, 10th April 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Full UK Driving Licence
- Confidentiality
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)