IT Support Apprentice
IT Apprentice required to join an established and experienced IT & telecoms support SME. Reporting to the Technical Services Manager, you will provide onsite & remote IT support to clients.
Role
Are you a practical problem solver with a passion for IT?
After a period of business growth, Link ICT are on the lookout for another apprentice to join their team of techies!
Reporting to the Technical Services Manager, you will provide onsite & remote IT support to clients
Your duties will include, but are not necessarily limited to the following:
- Provide onsite and remote IT technical support to clients
- Respond to support tickets in a timely manner, resolving tickets where possible and escalating where necessary
- Ordering new ICT hardware and logging devices onto asset register Installation and configuring of operating systems
- Software installation, such as MS Office and anti-virus
- Some lower-level network administration may be required, such as setting policies and group permissions
- Performing server backups where required
- Supporting with any technical queries regarding unified communication
- Technical fault diagnosis with audio-visual equipment
Things to consider:
- This is not just a desk job
- You will have the opportunity to get out onto client sites and provide real IT Support
- The company is based near to the city centre with excellent transport links
- Experienced technical colleagues who can provide support and guidance
- Free parking is available onsite
- Full & clean driving license and access to own vehicle is required
Location:
- Mainly based at sites across Derbyshire and the office in Derby City Centre
Training
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communication Technician qualification:
The qualification has core knowledge elements, before branching out into one of the following pathways:
- IT Support Technician
- Network Technician
- Digital Communications Technician
- Your Tutor, Pathway Planner and Employer will decide the best pathway for you to follow
- All training is delivered online in virtual classrooms twice per week
- You will undertake Functional Skills for English and/or maths if needed
- On completion of Level 3 apprenticeship, potentially a full time IT Technician role maybe available
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- THE IT SKILLS MANAGEMENT COMPANY LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.00pm.
- Expected Duration
- 17 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 7th May 2024
- Start Date
- Tuesday, 14th May 2024
Desired Skills
- Attention to detail
- Communication skills
- Customer care skills
- Initiative
- IT skills
Qualifications
- Maths GCSE or equivalent, grade 4 (Essential)
- English GCSE or equivalent, grade 4 (Desired)
About the Employer
LINK ICT SERVICES LIMITED
IT Tech Support
- Company
- LINK ICT SERVICES LIMITED
- Location
- St. Peters House, Mansfield Road, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,000.00
- Posted
- Company
- LINK ICT SERVICES LIMITED
- Location
- St. Peters House, Mansfield Road, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,000.00
- Posted