IT Apprenticeship
We are looking for a proactive and customer-focused Apprentice Unified Comms Engineer to strengthen our technical support department. In this role, you will be the first point of contact for internal and external users experiencing technical issues and will provide timely and effective resolutions.
Role
- First point of contact: Serve as the first line of support for incoming technical queries from our customers via phone, email or ticketing system.
- Issue resolution: diagnose and resolve technical issues related to hardware, software, networks and other IT systems.
- Escalation: Escalate complex issues to higher level technical teams.
- Troubleshooting: Utilise available tools and knowledgebase to troubleshoot common technical issues.
- System monitoring: Assist with proactive monitoring of critical IT systems and escalate potential issues.
Training
The company may offer a full-time position at the end of the apprenticeship. A previous apprentice at this company earned a distinction and has since advanced significantly in their career.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- NOWSKILLS LIMITED
- Working Week
- Monday to Friday, 9.00am to 5.00pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Saturday, 10th May 2025
- Start Date
- Tuesday, 10th June 2025
Desired Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Initiative
- Strong phone call manner
About the Employer
LIV UNIFIED COMMS LTD
We are a full-service technology firm based in Manchester. With a full team of skilled telecoms, IT and AV engineers we will deliver and maintain your business’ technology requirements.
- Company
- LIV UNIFIED COMMS LTD
- Location
- 11-13 Church Street, Farnworth, Bolton, Greater Manchester, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 a year
- Posted
- Company
- LIV UNIFIED COMMS LTD
- Location
- 11-13 Church Street, Farnworth, Bolton, Greater Manchester, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 a year
- Posted