3rd Line Support

3rd Line Engineer - IT Strategy & Infrastructure
Shoreditch, London | £40,000 - £45,000 | Office-Based

A forward-thinking and solutions-driven 3rd Line Engineer is sought for a dynamic, office-based role in Shoreditch. This is an opportunity to join a growing organisation at the forefront of IT transformation, supporting the delivery of robust, scalable, and secure technology solutions across hybrid cloud, managed services, and data centre environments.

The role requires deep technical knowledge and commercial acumen to support strategic projects, maintain operational excellence, and drive service innovation. The successful candidate will be instrumental in modernising infrastructure, streamlining processes, and enhancing customer experience through cloud technologies (AWS, Azure, Office 365), automation, and proactive support.

Key Responsibilities:

• Design, implement, and support complex IT infrastructure solutions across on-premise and cloud environments
• Lead the automation of internal processes including client administration, billing, and ticketing
• Manage infrastructure upgrades, server migrations, and system optimisation
• Oversee cloud migration and ongoing management (AWS, Azure, Office 365)
• Mentor junior team members and support the recruitment and development of technical staff
• Manage third-party vendors and partners, ensuring value for money and strong service levels
• Contribute to technical strategy, business continuity, and capacity planning
• Ensure systems meet performance, security, and compliance standards

Key Skills & Experience:

• Strong experience in 3rd line technical support and infrastructure leadership
• Expertise in hybrid and cloud solutions (AWS, Azure), virtualisation, and hosted comms (3CX)
• Demonstrated success in driving IT transformation, automation, and cost optimisation
• Confident in vendor negotiation, risk management, and KPI analysis/reporting
• Skilled in supporting sales and commercial teams with technical insight and solution positioning
• Hands-on approach to complex project delivery and continuous service improvement
• Excellent interpersonal and communication skills; able to build trust across all levels of the business

Technical Competencies:

• Cloud Services: SaaS, PaaS, IaaS
• Unified Comms: 3CX
• Lifecycle Project Management
• Serverless Architecture & Data Centre Ops
• Process & Workflow Automation
• Sales Enablement & CRM Integration
• Budget & Cost Management
• Performance Reporting & Dashboard Analytics
• Talent Development & Team Leadership

Package & Benefits:

• Salary: £40,000 - £45,000
• Office-based role in a vibrant Shoreditch location
• Career progression and upskilling opportunities
• Exposure to cutting-edge technology and strategic IT projects

This is an ideal opportunity for a high-performing engineer who enjoys both hands-on technical work and contributing to wider strategic goals. If you're looking to work in a fast-paced, forward-thinking environment where your expertise will directly shape the future of IT operations and services-this role is for you.