IT Administrator / Support

IT Administrator / Support
Location: Bury St Edmunds, Sudbury, Framlingham, Halesworth
Salary: Competitive + benefits

I'm working with a forward-thinking professional services firm who pride themselves on being approachable, modern, and client-focused (think friendly experts, not stuffy old-school). They're growing, and now need an IT Administrator who can keep their tech running smoothly while shaping the future of their systems.

This isn't just a "fix the printer and reset the password" gig, you'll be trusted to manage incidents end-to-end, oversee upgrades and patching, review systems for vulnerabilities, and even get involved in AI projects and automation to help modernise the firm's IT.

What's on your plate:

• Hands-on IT support across multiple sites (Windows, Macs, iOS & Android)

• Supporting case management software + Microsoft Office Suite

• Networking know-how (VPN, firewalls, DNS, TCP)

• Monitoring, maintaining and patching servers and infrastructure

• Liaising with external contractors when things get tricky

• Bringing fresh ideas around AI, SharePoint, Teams, Power Automate & PowerApps

What you'll bring:

• Solid IT support experience (ideally across multi-site environments)

• Strong troubleshooting skills with a calm, client-first approach

• Organised, detail-focused, and able to juggle priorities

• Bonus points for experience in legal/regulated environments

• A proactive interest in AI and digital innovation

What's in it for you:

• Life assurance & healthcare plan

• Generous holiday allowance (because work/life balance matters)

• Friendly, supportive culture where your ideas are actually listened to

• The chance to genuinely shape how IT is run across the business

The practical bits:

• Full-time, 9am-5pm, Monday to Friday

• Based across offices in Suffolk, so own transport is essential

If you're the type who gets a buzz from making systems slick, solving tech puzzles, and helping people work smarter, this one's got your name on it.

Drop me your CV and let's chat.