IT Support - 1st Line

1st Line IT Support Technician
Location: Broxbourne (Fully Office-Based)
Salary: £25,000 - £27,000 per annum
Hours: Monday to Friday

A growing IT services provider is seeking a proactive and customer-focused 1st Line IT Support Technician to join their dedicated team based in Broxbourne. This is a fantastic opportunity for someone with a passion for technology and problem-solving to build their career in a dynamic and supportive environment.

Working as part of a busy service desk, the successful candidate will be the first point of contact for multiple clients, handling technical queries and issues via a ticketing system. They will provide timely and effective support, escalating more complex issues to the 2nd Line team when required.

Key Responsibilities:

• Deliver 1st line technical support to a range of clients, both remotely and in person

• Accurately log and manage support tickets using the internal system

• Troubleshoot hardware, software, and network issues in a timely manner

• Ensure clear communication and updates to end users

• Escalate unresolved or complex issues in line with company procedures

• Contribute to documentation and process improvements

Requirements:

• Previous experience in a 1st line IT support or helpdesk role

• Strong understanding of Windows operating systems and Microsoft Office applications

• Excellent communication and interpersonal skills

• Ability to prioritise tasks and work efficiently under pressure

• A professional and customer-centric approach to support

This is a fully office-based role in Broxbourne, ideal for someone who thrives in a collaborative environment and enjoys delivering excellent customer service.