IT & Telecoms Engineer
Our client is a growing Managed Service Provider supporting over 550 customers across the region and they are seeking an experienced and customer-focused IT & Telecoms Engineer to join their team based on the outskirts of Manchester.
If you think you are the right match for the following opportunity, apply after reading the complete description.
The successful candidate will provide high-quality IT and telecoms support to their client base, combining remote ticket resolution with on-site engineering visits. You will also play a leadership role by supporting and mentoring two junior engineers.
Key Responsibilities
Technical Support & Engineering
Manage and resolve IT and telecoms support tickets in line with SLAs
Diagnose and fix network, connectivity, and hardware issues
Install, configure, and maintain IT and telecoms infrastructure
Support services including leased lines, laptops, routers, firewalls, switches, and Wi-Fi
Carry out on-site visits to customer premises when requiredTelecoms Services
Order, provision, and configure telecoms services for new and existing customers
Support connectivity services such as broadband, leased lines, VoIP, and mobile solutions
Work with suppliers and carriers to ensure timely and accurate deliveryCustomer Service
Provide clear, professional communication to customers
Deliver a high level of service and build trusted relationships
Ensure issues are resolved efficiently and to a high standardTeam Leadership
Provide day-to-day support and guidance to two junior engineers
Assist with training, development, and technical escalation
Contribute to improving processes and service delivery
Skills & Experience Required
Essential:
Previous experience working for a Managed Service Provider (MSP)
Strong knowledge of IT and telecoms systems
Experience in diagnosis, repairs, maintenance, and installations
Full UK driving licence and access to your own vehicle
Excellent problem-solving and communication skills
Ability to work independently and as part xxuwjjq of a teamDesirable:
Experience with networking (TCP/IP, VLANs, VPNs, firewalls)
Experience with VoIP and connectivity services
Previous experience mentoring or supporting junior staff
Personal Attributes
Professional and customer-focused
Organised with strong time management skills
Proactive and solutions-driven
Comfortable working in a fast-paced MSP environment
What We Offer
Competitive salary of £30,000-£35,000 DOE
Permanent role with career progression opportunities
Exposure to a large and varied customer base
Supportive management and team culture
If you think you are the right match for the following opportunity, apply after reading the complete description.
The successful candidate will provide high-quality IT and telecoms support to their client base, combining remote ticket resolution with on-site engineering visits. You will also play a leadership role by supporting and mentoring two junior engineers.
Key Responsibilities
Technical Support & Engineering
Manage and resolve IT and telecoms support tickets in line with SLAs
Diagnose and fix network, connectivity, and hardware issues
Install, configure, and maintain IT and telecoms infrastructure
Support services including leased lines, laptops, routers, firewalls, switches, and Wi-Fi
Carry out on-site visits to customer premises when requiredTelecoms Services
Order, provision, and configure telecoms services for new and existing customers
Support connectivity services such as broadband, leased lines, VoIP, and mobile solutions
Work with suppliers and carriers to ensure timely and accurate deliveryCustomer Service
Provide clear, professional communication to customers
Deliver a high level of service and build trusted relationships
Ensure issues are resolved efficiently and to a high standardTeam Leadership
Provide day-to-day support and guidance to two junior engineers
Assist with training, development, and technical escalation
Contribute to improving processes and service delivery
Skills & Experience Required
Essential:
Previous experience working for a Managed Service Provider (MSP)
Strong knowledge of IT and telecoms systems
Experience in diagnosis, repairs, maintenance, and installations
Full UK driving licence and access to your own vehicle
Excellent problem-solving and communication skills
Ability to work independently and as part xxuwjjq of a teamDesirable:
Experience with networking (TCP/IP, VLANs, VPNs, firewalls)
Experience with VoIP and connectivity services
Previous experience mentoring or supporting junior staff
Personal Attributes
Professional and customer-focused
Organised with strong time management skills
Proactive and solutions-driven
Comfortable working in a fast-paced MSP environment
What We Offer
Competitive salary of £30,000-£35,000 DOE
Permanent role with career progression opportunities
Exposure to a large and varied customer base
Supportive management and team culture