Systems - Application Support
Location: West London
Salary: £27,500 per annum
Contract: 12-Month Fixed-Term Contract
Working Model: Fully Office-Based
Overview
We are seeking a Senior Associate - Systems (App Support) to join a busy and fast-paced banking environment on a 12-month fixed-term contract. This role will focus on providing day-to-day support across core banking systems, ensuring smooth operations across multiple business functions including Front Office, Back Office, Treasury, Finance, and Operations.
This is an excellent opportunity for someone with systems support experience within banking looking to develop their technical and functional knowledge further.
Key Responsibilities
Provide user support for core banking systems, including troubleshooting and issue resolution
Support applications including Core Banking, Treasury, SWIFT, Nostro Reconciliation, and AML systems
Manage user access and system administration
Support system enhancements, customisations, and ongoing projects
Conduct UAT testing and assist with implementation of new systems/modules
Investigate, escalate, and resolve critical system issues within defined timelines
Produce reports and MIS using SQL/Oracle tools
Support internal and external audit requirements
Liaise with internal teams, offshore support, and third-party providers
Deliver training and guidance to system users across the business
Maintain accurate documentation and records
Requirements
Experience supporting banking systems (ideally Finacle or similar core banking platforms)
Working knowledge of SQL / Oracle / RDBMS with ability to run queries
Understanding of SWIFT, Treasury systems, and banking operations
Strong communication and stakeholder management skills
Basic knowledge of Windows OS and network infrastructure
Proficient in MS Office
Ability to work under pressure and manage multiple priorities
Key Attributes
Strong problem-solving and analytical mindset
Proactive and willing to learn new systems and technologies
Team player with a user-focused approach
Flexible to support out-of-hours work where required
What's on Offer
Salary of £27,500 per annum
12-month fixed-term contract within a reputable banking environment
Exposure to a wide range of banking systems and operations
Opportunity to work closely with technical, operational, and business teams