Systems - IT Support

Job Description
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Senior Associate - Systems (IT Support)

Location: West LondonSalary: £27,500 per annumContract: 12-Month Fixed-Term ContractWorking Model: Fully Office-Based

Overview

We are seeking a Senior Associate - Systems (IT Support) to join a busy banking environment on a 12-month FTC. This role will support the smooth running of the Systems function, providing first and second-line IT support to users across the business while liaising with offshore teams and third-party vendors.

This is a great opportunity for someone with hands-on IT support experience looking to gain exposure within a structured and fast-paced organisation.

Key Responsibilities

• Provide L1/L2 IT support across desktop, applications, and network issues
• Support system administration tasks including software installation, patching, O365, antivirus updates, and user access issues
• Troubleshoot and resolve issues relating to core banking applications and general IT systems
• Monitor and manage network connectivity and infrastructure issues
• Provide on-site and remote support to users across branches
• Configure and support VPN laptops and remote access solutions
• Manage network printers and liaise with external vendors
• Maintain and update the IT asset register
• Support hardware troubleshooting, system backups, and configuration issues
• Assist with audit, compliance, and vulnerability remediation (VA/PT closure)
• Manage and resolve tickets within agreed timelines (RMS system)
• Liaise with offshore support teams for issue resolution
• Maintain accurate documentation and records

Requirements

• Experience in IT support / systems support (1st/2nd line)
• Knowledge of Windows Server administration and desktop support
• Basic understanding of networking and connectivity
• Experience with hardware/software installation and troubleshooting
• Familiarity with Microsoft Office and O365
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• Strong communication and stakeholder management skills
• Ability to document processes and provide user guidance

Key Attributes

• Proactive and willing to learn new technologies
• Strong problem-solving skills
• Team player with a user-focused approach
• Able to prioritise and work under pressure
• Flexible to support out-of-hours work where required

What's on Offer

• £27,500 salary
• 12-month FTC within a stable environment
• Broad exposure to IT systems, infrastructure, and operations
• Opportunity to work with internal teams, offshore support, and third-party providers