Senior 3rd Line Engineer
Job Description
Senior Engineer - 3rd Line (IT Modern Workplace & Security) Stonehouse - Hybrid Working - 2 Days Onsite/3 Days Home Salary 55-65k DOE Full-time About us We believe in making technology easy and enjoyable for businesses of all sizes, providing communications, connectivity, mobile, security and IT services to 5,000+ happy customers who love our down-to-earth approach, our in-depth technical know-how and our customer-first service. We are a company of 60 employees that puts customer support at the heart of everything we do. We invest in our people, supporting development, recognising expertise, and providing the opportunity to grow.
It is an exciting time to join us on our journey as we continue to grow and expand.About the role Were looking for dedicated Senior Engineer, to join our supportive, collaborative and experienced team, with a solid technical background and a passion for problem solving. This role is focused on designing, securing and improving Microsoft 365 environments for our customers that rely on them every day. As a Senior Engineer, you will take ownership of tenant design, security posture and operational standards across identity, devices and collaboration tools.
You will act as a trusted technical contact for customers, translating business needs into secure and reliable Microsoft solutions, help lead and shape technical decisions and raise engineering quality across the service we provide. Our ideal candidate You will bring senior-level, hands-on experience across Microsoft 365, with strong capability in Entra ID, Intune, endpoint security, Copilot and SharePoint, a solid background in Microsoft security tooling and secure design, experience working in MSP or multi-tenant environments, and the confidence to work directly with customers at both technical and business levels, supported by relevant Microsoft certifications such as MS-102, MD-102 and SC or AZ security pathways. PowerShell scripting and automation experience is desirable, along with exposure to Microsoft Defender XDR and Sentinel, and experience contributing to or improving technical standards across teams.Typical day involves Leadership and Collaboration Technical authority and escalation point for complex incidents and projectsBuilding and shaping relationships with customers, becoming a trusted advisor and translating business needs into secure technical solutionsDeveloping and maintaining strong working relationships with colleagues, including sharing knowledge, mentoring and upskilling junior engineersBeing a key contributor to technical standards and directionMicrosoft 365 & Modern Workplace Design, deploy and optimise Microsoft 365 services including:Exchange OnlineMicrosoft TeamsSharePoint Online & OneDriveMicrosoft 365 Groups & lifecycle governanceLead tenant reviews, remediation and platform standardisation activitiesDrive adoption of modern working practices in a secure, governed mannerSupport migrations and transformations from legacy or poorly configured environmentsIdentity, Security & Compliance Design and manage secure identity architectures using Microsoft Entra IDImplement and maintain:Conditional Access policiesMFA and passwordless authenticationPrivileged Identity Management (PIM)Engineer and operate Microsoft security tooling including:Microsoft Defender (Endpoint, Office 365, Cloud Apps, Identity)Microsoft Purview (DLP, sensitivity labels, eDiscovery, retention)Apply Zero Trust principles and Microsoft security best practicesSupport customer compliance needs (e.g.
ISO 27001-aligned controls, GDPR considerations)Endpoint & Device Management Architect and manage device estates using:Microsoft IntuneWindows AutopilotDefine secure baseline configurations for Windows 11/macOS, IOS & AndroidImprove device security posture, patching and lifecycle managementAutomation & Engineering QualityUse PowerShell and automation to:Reduce manual effortImprove consistency and reliabilityContribute to documentation, runbooks and internal standardsPartner with operations teams to improve repeatability and service qualityYoull loveEnhanced annual leave entitlement (increasing with length of service)Birthday day offPrivate medical cover after 1 year of serviceHealth cash plan after 1 year of serviceSubscription to PerkBox, discounts and Wellness appCycle to work SchemeEmployee referral schemeBreakfast and fruit provided everydayTPBN1_UKTJ