IT and Learning Support Officer
Temporary up to 12 months
At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Economy department, we aim to be efficient in everything that we do. We believe our residents deserve a place that is safe, clean and green, with high quality services they can rely on.
Are you passionate about technology and education? Do you enjoy helping others navigate digital systems and thrive in a dynamic learning environment? If so, we want to hear from you!
We're looking for an IT and Learning Support Officer to provide essential support across our Adult Learning & Skills Service. This is a varied and rewarding role where you'll be at the heart of our digital and administrative operations, supporting both staff and learners.
What you'll be doing:
- Input and maintain course data on our EBS system
- Provide admin support for accredited courses and learner interviews
- Conduct learner progression and destination surveys
- Maintain IT equipment and troubleshoot issues
- Deliver IT training and create user guides for staff
- Support online learning platforms and digital compliance
- Assist with enrolment, marketing events, and general admin
What we're looking for:
- Level 3 qualification (or higher) in IT/Digital Skills or related field
- Strong IT and troubleshooting skills, ideally with EBS or similar systems
- Excellent communication and organisational abilities
- Experience in adult education (desirable)
- A proactive team player with great customer service skills
- Awareness of data protection and digital security
Closing date: 12 July 2026.
Interview date: Week Commencing 20 July 2026.
Our commitment to you:
At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more.
We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents.
It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.
We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
Asking for Adjustments
We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.
If you would like to discuss any adjustments or request the application form in a different format, please contact us at or by post to The Town Hall, King Street, Hammersmith W6 9JU.
Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.