ICT Support Technician Apprentice

To support the effective delivery of ICT services within the school while developing technical skills and gaining hands-on experience in a busy educational environment. This is a training role, and full guidance will be provided.

To support the effective delivery of ICT services within the school while developing technical skills and gaining hands-on experience in a busy educational environment. This is a training role, and full guidance will be provided.

Main Duties and Responsibilities

Technical Support

• Provide first-line support to staff and students, logging and resolving ICT issues under supervision.
• Assist in troubleshooting hardware, software, and network problems on site.
• Support the setup, configuration, and installation of workstations, laptops, tablets, peripherals, and classroom technology.
• Help maintain ICT rooms, computer suites, and teaching spaces to ensure equipment is ready for use.

Operational Support

• Assist with the daily operation of the site’s IT helpdesk, ensuring issues are logged, updated, and escalated appropriately.
• Collect, deliver, move and set up ICT equipment around the school as required.
• Refill and replace printer toner/cartridges and support monitoring of print devices.
• Help maintain accurate asset records, including adding new equipment to the school’s inventory system.
• Support the safe disposal and recycling of ICT equipment according to Trust procedures.

Maintenance & Housekeeping

• Carry out routine cleaning of ICT equipment and ensure tidy, organised workspaces.
• Assist in basic maintenance tasks and promptly report concerns or faults to the Network Manager.
• Support the security marking, organising, and storage of ICT equipment.
• Assist in maintaining a tidy and safe repair/maintenance area.

Collaboration & Development

• Work closely with the Network Manager and communicate regularly regarding issues, priorities, and ongoing tasks.
• Respond promptly to tasks or requests assigned by the Network Manager or wider IT team.
• Attend relevant meetings or training sessions as identified in the school calendar.
• Observe and learn from experienced technical staff, contributing to the team where appropriate.

School Mission Context

• To support the school’s ethos and work positively and supportively in accordance with the school’s plans, policies and procedures.
• To plan, implement, monitor and review the work and the use of resources for which are responsible, in the best interests of the school.
• To foster good relationships with all members of the school and local community.
• To acknowledge and act upon the necessity for personal professional development and participate in the school’s scheme for Performance Management.
• To promote and celebrate the successes of the school and all it stands for on all occasions and, in particular, in fostering a positive image with stakeholders.
• To use every opportunity to act as a role model of professional conduct and presence with colleagues, students and the wider community, demonstrating high personal standards of expertise, commitment and service to the school.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Tech Savvy
• Troubleshooting
• Hardware and Software
• Motivated
• Positive and enthusiastic
• Can do attitude
• Willingness to learn

• English GCSE, grade 4/C + (Essential)
• Maths GCSE, grade 4/C + (Essential)