Lead Application Support Analysts

Lead Application Support Analyst Location

London, Stratford

Contract Type

Permanent Full-Time 35 Hours per Week

Salary

• £65,913 per annum (London weighted salary)
• £57,900 per annum (Regional salary)

Salary offered will depend on experience.

Grade

11

Closing Date

26th May 2026

Interview Process

• Stage 1 MS Teams Interviews: 4th & 5th June 2026
• Stage 2 Face-to-Face Interviews: 11th & 12th June 2026

Benefits

• Excellent pension scheme with up to 6% double contribution
• 28 days annual leave increasing to 31 days with service
• Bank holidays included
• Health cash plan
• Non-contributory life assurance
• Paid volunteering leave
• Employee Assistance Programme
• Lifestyle and wellbeing benefits

Applications may close earlier than advertised, therefore early applications are encouraged.

The Opportunity

An exciting opportunity has become available for an experienced Lead Application Support Analyst to join a growing Business Applications team during a major transformation programme.

This role will play a key part in supporting a new Target Operating Model while helping to deliver improved technology services across the organisation. The successful candidate will oversee a portfolio of business-critical applications, ensuring systems remain supported, stable, high-performing, and aligned to operational requirements.

This is a leadership position suited to someone with previous management experience within Application Support or Application Management environments.

Reporting to the Application Services Manager, you will manage a team of 3 6 Support Analysts and oversee a portfolio of up to 50 applications.

Key Responsibilities

• Deliver second-line application support across a varied application portfolio
• Coordinate third-line support activities with suppliers and internal technical teams
• Participate in out-of-hours support when required by the business
• Manage supplier performance and monitor delivery against agreed SLAs
• Coordinate application upgrades, releases, and maintenance schedules
• Ensure applications remain fully supported and compliant with platform requirements
• Support software contract renewals and procurement planning
• Lead, mentor, and manage a team of Support Analysts
• Manage workload allocation, rota planning, and service monitoring activities
• Support the wider Application Management & Support leadership function
• Collaborate with transformation teams, business stakeholders, and technology teams
• Build strong working relationships with suppliers and internal stakeholders
• Act as the Subject Matter Expert (SME) for key business applications
• Maintain application roadmaps and support strategies
• Take ownership of major incidents and ensure timely resolution
• Participate in internal and external service reviews

Skills & Experience Required

• Previous experience in a Lead Application Support or Applications Management role
• Experience working within medium to large-scale IT environments
• Strong background in IT Service Management
• Good understanding of Microsoft operating environments and systems
• Technical knowledge of enterprise platforms such as D365, Sitecore, Keystone, Total Mobile, or NEC
• Strong communication skills with the ability to explain technical issues to non-technical stakeholders
• Excellent written and verbal communication skills
• Strong organisational and workload prioritisation abilities
• Experience managing or leading small technical support teams
• Ability to work effectively under pressure in a fast-paced environment

About the Organisation

This organisation is one of the UK s leading housing associations and developers, providing high-quality homes and services to communities across London, the South East, and the North West of England.

The organisation is committed to diversity, inclusion, and sustainability, creating an environment where employees are valued, supported, and encouraged to thrive.