Lead Application Support Analysts

Lead Application Support Analyst Contract Type

Permanent, Full-Time 35 hours per week

Salary

Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), depending on experience.

Grade

11

Location

Manchester / Trafford

Closing Date

26th May 2026

Interview Dates

• Stage 1 MS Teams: 4th & 5th June 2026
• Stage 2 Face-to-Face: 11th & 12th June 2026

Benefits

• Excellent pension plan (up to 6% double contribution)
• 28 days annual leave rising to 31 days with length of service, plus bank holidays
• Health cash plan
• Non-contributory life assurance
• Up to 21 hours paid volunteering leave
• Lifestyle benefits
• Employee Assistance Programme
• Additional employee benefits

Early applications are encouraged, as the advert may close earlier than stated.

Please note that applications from candidates with three or more unsuccessful applications within the last 24 months may not be shortlisted.

About the Role

An exciting opportunity has arisen for a Lead Application Support Analyst to support the next stages of a major transformation programme during a period of organisational change and growth.

The Business Applications team is implementing a new Target Operating Model, and the successful candidate will play a key role in supporting this journey. The organisation continues to invest in technology and transformation to improve services for customers and stakeholders.

As the Lead Application Support Analyst, you will be responsible for the applications within your team s portfolio, ensuring they are fully supported, high performing, and aligned with business requirements.

This is a leadership role requiring previous management experience. You will report to the Application Services Manager and manage a team of 3 6 Support Analysts, alongside a portfolio of up to 50 applications.

Key Responsibilities

• Provide second-line support for applications within the portfolio
• Work with suppliers and internal teams to coordinate third-line support and maintenance activities
• Participate in out-of-hours support where required
• Manage supplier relationships and monitor service delivery against agreed SLAs
• Coordinate application upgrades and releases to ensure systems remain fully supported and up to date
• Support contract and renewal management activities
• Lead and manage a team of Support Analysts, including workload allocation and rota management
• Support day-to-day operational management within the Applications Management & Support function
• Work closely with transformation teams, business users, and technical stakeholders
• Build strong relationships with suppliers and internal stakeholders
• Act as Subject Matter Expert (SME) for designated applications
• Maintain application strategies and roadmaps
• Take ownership of major incidents and ensure timely resolution
• Participate in internal and external service reviews

Skills & Experience Required

• Previous experience in a lead role within Applications Management & Support
• Experience working within medium to large IT environments
• Strong background in Service Management
• Good knowledge of Microsoft operating environments and systems
• Strong technical understanding of one or more enterprise platforms such as D365, Sitecore, Keystone, Total Mobile, or NEC
• Ability to explain technical concepts to non-technical stakeholders
• Excellent written and verbal communication skills
• Strong organisational and prioritisation skills
• Ability to work effectively under pressure
• Experience leading and managing small teams

About the Organisation

The organisation is one of the UK s leading housing associations and developers, providing high-quality homes and services to communities across London, the South East, and the North West of England.

Diversity, inclusion, and sustainability are central to the organisation s values and culture. The organisation is committed to creating an inclusive workplace where employees feel valued, supported, and able to succeed.