3rd Line IT Support Engineer

Glasgow, UK (5 Days onsite)

Contract (Outside IR 35)

Core competencies, knowledge and experience:

Experience of designing LAN & WAN solutions, preferably gained in a large enterprise environment (in-house or customer/ISP)
Excellent knowledge of Cisco IOS
Exceptional Routing and switching knowledge, experience on devices such as 2800, 2900, 3800, 3900, ASR900 series routers and 2520, 4010 switches. Experience of dealing face to face with customers in a high level technical role (i.e. Consultant, Designer, Senior Engineer), including delivering presentations
To be confident & professional at dealing with difficult customer discussions and presenting to technical/customer audiences and senior management to influence a successful outcome.
To be able to resolve complex problems in an ingenious manner. Accepting responsibility for the consequences of decisions and developing decision criteria based on factors that affect Vodafone and its customers.
Strong attention to detail
Ability to manage workload
Ability to multitask
telephone support
record-keeping,
proficiency in Microsoft Office and Excel, good communication skills.
Competent in PDH/ SDH concepts

Must have technical / professional qualifications:

For more info, Please share me your updated CV at shameena@Lsarecruit.co.uk

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